Surfsight Internal Updates

Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️ – UPDATE (03:40 UTC)

by Natalia Correa, Technical Support Agent
Support
The latency for processing virtual events media uploads is continuing to improve. The support team will continue to work until all the media file uploads are processed. Impact of the degraded performance: The failure rate of virtual event
ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️ – UPDATE (03:40 UTC)

ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️ – UPDATE (00:10 UTC)

by Natalia Correa, TS3
We are still experiencing latency in processing virtual events media uploads. The team continues to work on stabilizing the uploads. Impact of the degraded performance: The failure rate of virtual event media upload has increased. The
ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️ – UPDATE (00:10 UTC)

ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️

by Mauricio Niebles, TS3
Support
We are currently experiencing degraded performance issues with the uploading of virtual events. Please find further details below. Impact of the degraded performance: The failure rate of virtual event media upload has increased. The issue
ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️

Code Red reduced to Service Impact: intermittent live streaming issues still persist (US cloud only) – RESOLVED (09/10/2024, 06:00 p.m. UTC)

by Daniel Sanchez, Technical support agent
We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below. Duration of
Support
Code Red

Code Red reduced to Service Impact: Intermittent Live streaming issues still persist (The Surfsight portal does not load dashcams, Surfsight API calls return errors, are back to normal). US cloud only – UPDATED 2:05 PM PST

by Perla Perez
The team monitoring still shows the below items as resolved. It is not possible to stream live video. The Surfsight partner portal does not load. Some online dashcams are reporting being offline. The team continues working on an
Support
Code Red

C8-2024 is out! 🚀

by Ben Goldfarb
New release
C8-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! Device Health Monitoring Improvements: From the Device Health Monitoring tab, you can now view the last connected timestamp and the recording health update
C8-2024 is out! 🚀

Important notice: changes to the Surfsight API

by Ben Goldfarb
Upcoming changes to the Surfsight® API may impact the use of your service.  We will be changing the GPS data webhook "ID" field type from numeric to alphanumeric.  After the change, the GPS coordinate data “ID” parameter type will be

Resolved: Code Red: Maps section in the White label portal

by Dror Tesler, Senior Support Engineer
RESOLVED: the issue with the map section of White Label portal. Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All partners , US and EU cloud More info on Jira :
Support
Code Red

⚠️ Code Red: Maps section in the White label portal ⚠️

by Dror Tesler, Senior Support Engineer
We are experiencing a service outage with Maps section in the White label portal. Please find further details below: Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All
Support
Code Red