Surfsight Internal Updates

Surfsight Internal Updates

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ℹ️ Service Impact Announcement: high volume of events without media and decrease in webhooks since yesterday - RESOLVED ℹ️

by Daniel Sanchez, Technical support agent
Support
We are pleased to inform you that the previously reported degraded performance issues (please find further details below) have been resolved. Duration: 2024-12-20 12:30 p.m. UTC - 2024-12-23 09:30 p.m. UTC. Impact of the degraded
ℹ️ Service Impact Announcement: high volume of events without media and decrease in webhooks since yesterday - RESOLVED ℹ️

⚠️ Code Red: All EU APIs are down. ⚠️ (RESOLVED)

by Mauricio Niebles, TS3 Support
Support
Code Red
We are happy to inform you that the service outage with the EU APIs being down has been resolved. Please find further details below. Impact of the service outage: All EU APIs. Partners impacted by the service outage: EU cloud. Duration
⚠️ Code Red: All EU APIs are down. ⚠️ (RESOLVED)

ℹ️ Service Impact Announcement: It is not possible to change the dashcam's billing status via Partner Portal ℹ️-RESOLVED-

by Silvia Arce, Technical Support Engineer
We are currently experiencing degraded performance issues with {Services Impacted}. Please find further details below. -RESOLVED- Impact of the degraded performance: It is not possible to change the dashcam's billing status via the Partner
Support

C11-2024 is out! 🚀

by Ben Goldfarb
New release
C11-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! Increased the Accuracy of File Size Verification This feature verifies the video file size before informing the user that the file is ready for download. It
C11-2024 is out! 🚀

ℹ️ Service Impact Announcement: it is not possible to change the dashcam billing status via the partner portal ℹ️

by Daniel Sanchez, Technical support agent
Support
We are currently experiencing degraded performance issues with the partner portal. Please find further details below. Impact of the degraded performance: it is not possible to change the dashcam billing status via the partner
ℹ️ Service Impact Announcement: it is not possible to change the dashcam billing status via the partner portal ℹ️

Code Red: GPS messages sent via Webhook are missing the time element⚠️– RESOLVED

by Natalia Correa, Technical Support Engineer
Support
Code Red
We are happy to inform you that the issue with the GPS messages sent via Webhook that were missing the time element has been solved. Please find further details below. Duration of the service outage: The issue lasted 1H 30 mins. Impact of
Code Red: GPS messages sent via Webhook are missing the time element⚠️– RESOLVED

⚠️ Code Red: GPS messages sent via Webhook are missing the time element⚠️

by Dror Tesler, Senior Support Engineer
We are currently experiencing a service outage that is affecting Webhook API calls. Impact: GPS messages in Webhook calls are missing the time element. Regions affected: US and EU cloud. Our team is actively working to resolve the
Support
Code Red

Firmware 3.14 is rolling out!

by Ben Goldfarb
New release
Hardware and firmware updates
Firmware Update 3.14 is rolling out The latest firmware update, 3.14, for the AI-12 dashcam, is rolling out.  What’s included: Yawn Detection Auxiliary Camera Connection/Disconnection Alerts Enhanced the Telemetry API Standby Window
Firmware 3.14 is rolling out!

Code Red: High Volume in API errors⚠️– RESOLVED

by Mauricio Niebles, TS3
Support
Code Red
We are happy to inform you that the issue “High volume of API errors” has been resolved. Please find further details below. Duration of the service outage: The issue had a duration of 1H 16 mins. Impact of the service outage: High volume
Code Red: High Volume in API errors⚠️– RESOLVED