Surfsight Internal Updates

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Auxiliary camera field trial announcement and communication guidelines 🌻

To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the

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🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM

Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -

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E15/16 is out! 🚀

by Sharon Schnee

E15/16 is out! 🚀 What’s included this time around? What’s new? Check it out! Video and snapshot media can be configured for Entering standby and Exiting Standby events. New webhook types notify partners of system messages such as a

E15/16 is out! 🚀

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🖨️ Draft version: E15/16-23 🖨️

by Sharon Schnee

The draft version of E15/16 release notes is here! Take a look. Read all about this release’s new features, enhancements, and the bugs we fixed in the draft release notes. For more information E15/16 slides, including next planned

🖨️ Draft version: E15/16-23 🖨️

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⚠️ RESOLVED - Code Red: Outage - Surfsight API (US only) ⚠️

by Daniel Sanchez, Technical support agent

We experienced a service outage affecting the Surfsight API (US only) from 00:56 AM to 01:34 AM PDT (UTC/GMT-7). The reason was the deployment of a critical security update. The service has already been restored. We apologize for any

⚠️ RESOLVED - Code Red: Outage - Surfsight API (US only) ⚠️

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⚠️ Code Red: Resolved - Partner & Surfsight Portals ⚠️

by Jerry Gomez, Technical Support

This notice was delivered to employees only

⚠️ Code Red: Resolved - Partner & Surfsight Portals ⚠️

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⚠️ Code Red: Outage - Partner & Surfsight Portals ⚠️

by Jerry Gomez, Technical Support

We’re experiencing a service outage with the Partner & Surfsight Portals. Our team is currently working to restore the service. We apologize for any inconvenience. This notice was delivered to employees only.

⚠️ Code Red: Outage - Partner & Surfsight Portals ⚠️

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ℹ️ Service Impact Announcement ℹ️ : More video events are created that the allowed per Data Profile.Update: The fix is in test, and will be deployed next week.

by Dror Tesler, Support engineer

We’re currently experiencing degraded performance issues with: More video events are created that the allowed per Data Profile. Our team is currently working to restore normal performance levels. We apologize for any

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E13/14-23 and G2-23 are out! 🚀

by Sharon Schnee

E13/14-23 and G2-23 are out! 🚀 What’s included this time around? What’s new? Check it out! E13/14-23: Partners are now able to delete organizations they are not using from within their accounts. The Partner portal facelift continues

E13/14-23 and G2-23 are out! 🚀