Surfsight Internal Updates

Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

🖨️ Draft version: C6-2024 🖨️

by Sharon Schnee
New release
The draft version of the C6 release notes is here! Take a look. Read all about this release’s new features, enhancements, and the bugs we fixed in the draft release notes. For more information C6 slides, including next planned sprints,
🖨️ Draft version: C6-2024 🖨️

🖨️ Draft version: C5-2024 🖨️

by Sharon Schnee
New release
The draft version of C5 release notes is here! Take a look. Read all about this release’s new features, enhancements, and the bugs we fixed in the draft release notes. For more information C5 slides, including next planned sprints,
🖨️ Draft version: C5-2024 🖨️

Auxiliary camera field trial announcement and communication guidelines 🌻

by Rozi Buber
To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the
Hardware and firmware updates
Partner messaging

🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM
Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -
Hardware and firmware updates
GTM
Collateral updates

ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ - RESOLVED (09/20/2024, 01:00 p.m. UTC)

by Daniel Sanchez, Technical support agent
Support
We are happy to inform you that the backlog in virtual event media uploads is now clear. Please find further details below. Duration of the service impact: 09/19/2024 at 07:45 p.m. UTC. - 09/20/2024, 01:00 p.m. UTC Description of the
ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ - RESOLVED (09/20/2024, 01:00 p.m. UTC)

ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ – UPDATE (09/20/2024, 09:00 a.m. UTC)

by Daniel Sanchez, Technical support agent
Support
The backlog in virtual event media uploads is getting consumed now, and the success rate will improve. The Surfsight technical support team will continue to monitor the situation until fully resolved. Impact of the degraded performance:
ℹ️ Service Impact Announcement: the failure rate of virtual event media upload has increased ℹ️ – UPDATE (09/20/2024, 09:00 a.m. UTC)

ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️ – UPDATE (03:40 UTC)

by Natalia Correa, Technical Support Agent
Support
The latency for processing virtual events media uploads is continuing to improve. The support team will continue to work until all the media file uploads are processed. Impact of the degraded performance: The failure rate of virtual event
ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️ – UPDATE (03:40 UTC)

ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️ – UPDATE (00:10 UTC)

by Natalia Correa, TS3
We are still experiencing latency in processing virtual events media uploads. The team continues to work on stabilizing the uploads. Impact of the degraded performance: The failure rate of virtual event media upload has increased. The
ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️ – UPDATE (00:10 UTC)

ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️

by Mauricio Niebles, TS3
Support
We are currently experiencing degraded performance issues with the uploading of virtual events. Please find further details below. Impact of the degraded performance: The failure rate of virtual event media upload has increased. The issue
ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️