urn:noticeable:projects:U2VcroU5O04eruz0qrULSurfsight Internal Updatesdrivecam.sharepoint.com/sites/Surfsight2024-09-10T18:14:36.573ZCopyright © Surfsight InternalNoticeablehttps://storage.noticeable.io/projects/U2VcroU5O04eruz0qrUL/newspages/XMr3wOiOTaCdNw5b95jA/01h55ta3gsnyhysqtz7gg7de36-header-logo.jpghttps://storage.noticeable.io/projects/U2VcroU5O04eruz0qrUL/newspages/XMr3wOiOTaCdNw5b95jA/01h55ta3gsnyhysqtz7gg7de36-header-logo.jpg#84bd00urn:noticeable:publications:YLa8IruUiGS31Hzov9JB2024-09-10T18:00:00Z2024-09-10T18:14:36.573ZCode Red reduced to Service Impact: intermittent live streaming issues still persist (US cloud only) – RESOLVED (09/10/2024, 06:00 p.m. UTC)We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below.
Duration of...<p>We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below.</p><ul><li><p>Duration of the service outage: 09/09/2024, 11:30 a.m. UTC - 09/10/2024, 06:00 p.m. UTC.</p></li><li><p>Impact of the service outage:</p><ul><li><p>The Surfsight portal did not load dashcams.</p></li><li><p>Surfsight API calls returned errors.</p></li><li><p>It was not possible to stream live video.</p></li><li><p>The Surfsight partner portal did not load.</p></li><li><p>Some online dashcams were reporting being offline.</p></li></ul></li><li><p>Partners impacted by the service outage: US cloud.</p></li></ul><p>We take the opportunity to strongly recommend retrying in case of eventual live-streaming issues.</p><p>We appreciate your patience and apologize for the temporary inconvenience.</p><hr><p><em>This notice was delivered to employees only.</em></p>Daniel Sanchez[email protected]urn:noticeable:publications:hDYyGstbuGYOXaQNgrD12024-09-09T21:09:26.043Z2024-09-09T21:09:54.716ZCode Red reduced to Service Impact: Intermittent Live streaming issues still persist (The Surfsight portal does not load dashcams, Surfsight API calls return errors, are back to normal). US cloud only – UPDATED 2:05 PM PSTThe team monitoring still shows the below items as resolved.
It is not possible to stream live video.
The Surfsight partner portal does not load.
Some online dashcams are reporting being offline.
The team continues working on an...<p><span style="color: rgb(65, 65, 65);">The team monitoring still shows the below items as resolved.</span></p><ul><li><p><span style="color: rgb(65, 65, 65);">It is not possible to stream live video.</span></p></li><li><p><span style="color: rgb(65, 65, 65);">The Surfsight partner portal does not load.</span></p></li><li><p><span style="color: rgb(65, 65, 65);">Some online dashcams are reporting being offline.</span></p></li></ul><p><strong><span style="color: rgb(65, 65, 65);">The team continues working on an intermittent Live streaming issue.</span></strong></p><p><span style="color: rgb(65, 65, 65);">Thank you very much in advance for your patience and understanding, and our sincerest apologies for the inconvenience.</span></p><hr><p><em>Next update in 1 day.</em></p><p><em>This notice was delivered to employees and partners.</em></p>Perla Perez[email protected]urn:noticeable:publications:HVgaLKC9djNylTjQcHmN2024-07-22T16:40:21.545Z2024-07-22T16:43:46.838ZResolved: Code Red: Maps section in the White label portal RESOLVED: the issue with the map section of White Label portal.
Impact of the service outage: Cannot access and view trips on Maps section
Partners impacted by the service outage: All partners , US and EU cloud
More info on Jira :...<p><strong><span style="color: rgba(0, 0, 0, 0.8);">RESOLVED</span></strong><span style="color: rgba(0, 0, 0, 0.8);">: the issue with the map section of White Label portal.</span></p><ul><li><p><span style="color: rgba(0, 0, 0, 0.8);">Impact of the service outage: Cannot access and view trips on Maps section</span></p></li><li><p><span style="color: rgba(0, 0, 0, 0.8);">Partners impacted by the service outage: All partners , US and EU cloud</span></p></li></ul><p>More info on Jira : DEVOPSNEW-3681</p><hr><p><em>This notice was delivered to <employees only></em></p>Dror Tesler[email protected]urn:noticeable:publications:HVSb699G5fHAB2PKN7YP2024-07-21T11:38:00Z2024-07-21T11:38:23.859Z⚠️ Code Red: Maps section in the White label portal ⚠️We are experiencing a service outage with Maps section in the White label portal. Please find further details below:
Impact of the service outage: Cannot access and view trips on Maps section
Partners impacted by the service outage: All...<p>We are experiencing a service outage with Maps section in the White label portal. Please find further details below:</p><ul><li><p>Impact of the service outage: Cannot access and view trips on Maps section</p></li><li><p>Partners impacted by the service outage: All partners , US and EU cloud</p></li></ul><p>Our team is currently working to restore the service. We apologize for any inconvenience.</p><p>More info on Jira : DEVOPSNEW-3681</p><hr><p><em>This notice was delivered to <employees only></em></p>Dror Tesler[email protected]urn:noticeable:publications:Mwi9phXFS2KKhZvMchxW2024-07-07T08:10:00Z2024-07-07T08:10:53.144ZRESOLVED: Code Red: (EU only) Trouble with UI logins and API calls RESOLVED: We are experiencing a service interruption with the Partner Portal and API calls ,Our team is working to restore service. We apologize for the inconvenience.
Partners impacted by the service outage: EU cloud.
We appreciate...<p></p><figure><img src="https://storage.noticeable.io/projects/U2VcroU5O04eruz0qrUL/publications/Mwi9phXFS2KKhZvMchxW/01j262tsfzn6cw5gb6nanwxpse-image.jpg" alt="" loading="lazy" title=""></figure><p></p><p>RESOLVED: We are experiencing a service interruption with the Partner Portal and API calls ,Our team is working to restore service. We apologize for the inconvenience.</p><ul><li><p>Partners impacted by the service outage: EU cloud.</p></li></ul><p>We appreciate your patience and apologize for the temporary inconvenience.</p><hr><p><em>This notice was delivered to <employees only></em></p>Dror Tesler[email protected]urn:noticeable:publications:Wy6qhMdy2ZzhMi7v5KR72024-04-03T00:30:00Z2024-04-03T00:46:32.661Zℹ️ Service Impact Announcement: Download the Device Health Report from the Partner Portal for EU cloud is not working ℹ️We are currently experiencing degraded performance issues with the Device Health Report from the Partner Portal. Please find further details below.
Partners impacted by the degraded performance: EU cloud
Our team is currently working to...<p>We are currently experiencing degraded performance issues with the Device Health Report from the Partner Portal. Please find further details below.</p><ul><li><p>Partners impacted by the degraded performance: EU cloud</p></li></ul><p>Our team is currently working to restore normal performance levels. We apologize for any inconvenience.</p><hr><p><em>This notice was delivered to employees only.</em></p>Natalia Correa[email protected]urn:noticeable:publications:2hmI12rhoUWfZyrEQE5D2024-04-02T22:00:00Z2024-04-02T22:20:50.259ZService Impact Announcement: Delays in Processing Events – RESOLVEDWe are happy to inform you that the degraded performance issues with events have been resolved. Please find further details below.
Please allow 2-4 hours for all events to fully process and upload.
We appreciate your patience and...<p>We are happy to inform you that the degraded performance issues with events have been resolved. Please find further details below.</p><p>Please allow 2-4 hours for all events to fully process and upload.</p><p>We appreciate your patience and apologize for the temporary inconvenience.</p><hr><p><em>This notice was delivered to employees only.</em></p>Natalia Correa[email protected]urn:noticeable:publications:RkofagZamJa1HWMC9qnB2024-04-02T18:39:03.728Z2024-04-02T18:40:24.421Zℹ️ Service Impact Announcement: Delays in Processing Events ℹ️We are currently experiencing degraded performance issues with events. Please find further details below.
Impact of the degraded performance: Generating Events
Our team is currently working to restore normal performance levels. We...<p>We are currently experiencing degraded performance issues with events. Please find further details below.</p><ul><li><p>Impact of the degraded performance: Generating Events</p></li></ul><p>Our team is currently working to restore normal performance levels. We apologize for any inconvenience.</p><p></p><hr><p></p>Jerry Gomez[email protected]urn:noticeable:publications:wh1VeyykxYB5Ajhwqz7g2024-04-02T18:01:05.169Z2024-04-02T18:08:21.891Zℹ️ Service Impact Announcement: Delays in Processing Events ℹ️We are currently experiencing degraded performance issues with events. Please find further details below.
Impact of the degraded performance: Generating Events
Our team is currently working to restore normal performance levels. We...<p>We are currently experiencing degraded performance issues with events. Please find further details below.</p><ul><li><p>Impact of the degraded performance: Generating Events</p></li></ul><p>Our team is currently working to restore normal performance levels. We apologize for any inconvenience.</p><p></p><hr><p></p>Jerry Gomez[email protected]urn:noticeable:publications:KjWgRnZDZV8Zwqr9KfUD2024-02-21T15:56:27.192Z2024-02-21T16:13:31.262ZCode Red: Portal and API calls not working for US and EU cloud (System Down), DNS issues. - RESOLVEDWe are experiencing a service interruption with the Partner Portal and API calls. Our team is working to restore service. We apologize for the inconvenience. The US and EU clouds may be...<p><span style="color: #15212A;">We are experiencing a service interruption with the Partner Portal and API calls. Our team is working to restore service. We apologize for the inconvenience. The US and EU clouds may be affected.</span></p><p><a href="https://lytx.atlassian.net/browse/SUR-7118?utm_source=noticeable&utm_campaign=surfsight-internal-updates.code-red-portal-and-api-calls-not-working-for-us-and-eu-cloud-system-down-dns-issues-resolved1&utm_content=publication+link&utm_id=U2VcroU5O04eruz0qrUL.XMr3wOiOTaCdNw5b95jA.KjWgRnZDZV8Zwqr9KfUD&utm_medium=newspage" rel="noopener nofollow" target="_blank">https://lytx.atlassian.net/browse/SUR-7118</a></p><p>Resolved.</p><hr><p><em>This notice was delivered to employees only.</em></p>Mauricio Niebles[email protected]