Copyright © Surfsight Internalhttps://validator.w3.org/feed/docs/rss2.htmlSurfsight Internal Updatesdrivecam.sharepoint.com/sites/Surfsighthttps://drivecam.sharepoint.com/sites/Surfsight?utm_source=noticeable&utm_campaign=surfsight-internal-updates&utm_content=other&utm_id=U2VcroU5O04eruz0qrUL.XMr3wOiOTaCdNw5b95jA&utm_medium=newspageenTue, 10 Sep 2024 18:14:36 GMThttps://noticeable.iohttps://storage.noticeable.io/projects/U2VcroU5O04eruz0qrUL/newspages/XMr3wOiOTaCdNw5b95jA/01h55ta3gsnyhysqtz7gg7de36-header-logo.jpgSurfsight Internal Updateshttps://drivecam.sharepoint.com/sites/Surfsight?utm_source=noticeable&utm_campaign=surfsight-internal-updates&utm_content=other&utm_id=U2VcroU5O04eruz0qrUL.XMr3wOiOTaCdNw5b95jA&utm_medium=newspagehttps://storage.noticeable.io/projects/U2VcroU5O04eruz0qrUL/newspages/XMr3wOiOTaCdNw5b95jA/01h55ta3gsnyhysqtz7gg7de36-header-logo.jpg#84bd00YLa8IruUiGS31Hzov9JBTue, 10 Sep 2024 18:00:00 GMT[email protected] (Daniel Sanchez)Code Red reduced to Service Impact: intermittent live streaming issues still persist (US cloud only) – RESOLVED (09/10/2024, 06:00 p.m. UTC)/publications/code-red-reduced-to-service-impact-intermittent-live-streaming-issues-still-persist-us-cloud-only-resolved-09-10-2024-06-00-p-m-utc-1We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below. Duration of...We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below.

  • Duration of the service outage: 09/09/2024, 11:30 a.m. UTC - 09/10/2024, 06:00 p.m. UTC.

  • Impact of the service outage:

    • The Surfsight portal did not load dashcams.

    • Surfsight API calls returned errors.

    • It was not possible to stream live video.

    • The Surfsight partner portal did not load.

    • Some online dashcams were reporting being offline.

  • Partners impacted by the service outage: US cloud.

We take the opportunity to strongly recommend retrying in case of eventual live-streaming issues.

We appreciate your patience and apologize for the temporary inconvenience.

This notice was delivered to employees only.

]]>SupportCode RedhDYyGstbuGYOXaQNgrD1Mon, 09 Sep 2024 21:09:26 GMT[email protected] (Perla Perez)Code Red reduced to Service Impact: Intermittent Live streaming issues still persist (The Surfsight portal does not load dashcams, Surfsight API calls return errors, are back to normal). US cloud only – UPDATED 2:05 PM PST/publications/code-red-the-surfsight-portal-does-not-load-dashcams-and-surfsight-api-calls-return-errors-us-cloud-only-resolved1The team monitoring still shows the below items as resolved. It is not possible to stream live video. The Surfsight partner portal does not load. Some online dashcams are reporting being offline. The team continues working on an...The team monitoring still shows the below items as resolved.

  • It is not possible to stream live video.

  • The Surfsight partner portal does not load.

  • Some online dashcams are reporting being offline.

The team continues working on an intermittent Live streaming issue.

Thank you very much in advance for your patience and understanding, and our sincerest apologies for the inconvenience.

Next update in 1 day.

This notice was delivered to employees and partners.

]]>SupportCode RedHVgaLKC9djNylTjQcHmNMon, 22 Jul 2024 16:40:21 GMT[email protected] (Dror Tesler)Resolved: Code Red: Maps section in the White label portal /publications/resolved-code-red-maps-section-in-the-white-label-portalRESOLVED: the issue with the map section of White Label portal. Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All partners , US and EU cloud More info on Jira :...RESOLVED: the issue with the map section of White Label portal.

  • Impact of the service outage: Cannot access and view trips on Maps section

  • Partners impacted by the service outage: All partners , US and EU cloud

More info on Jira : DEVOPSNEW-3681

This notice was delivered to <employees only>

]]>SupportCode RedHVSb699G5fHAB2PKN7YPSun, 21 Jul 2024 11:38:00 GMT[email protected] (Dror Tesler)⚠️ Code Red: Maps section in the White label portal ⚠️/publications/code-red-issue1We are experiencing a service outage with Maps section in the White label portal. Please find further details below: Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All...We are experiencing a service outage with Maps section in the White label portal. Please find further details below:

  • Impact of the service outage: Cannot access and view trips on Maps section

  • Partners impacted by the service outage: All partners , US and EU cloud

Our team is currently working to restore the service. We apologize for any inconvenience.

More info on Jira : DEVOPSNEW-3681

This notice was delivered to <employees only>

]]>SupportCode RedMwi9phXFS2KKhZvMchxWSun, 07 Jul 2024 08:10:00 GMT[email protected] (Dror Tesler)RESOLVED: Code Red: (EU only) Trouble with UI logins and API calls /publications/resolved-code-red-eu-only-trouble-with-ui-logins-and-api-callsRESOLVED: We are experiencing a service interruption with the Partner Portal and API calls ,Our team is working to restore service. We apologize for the inconvenience. Partners impacted by the service outage: EU cloud. We appreciate...

RESOLVED: We are experiencing a service interruption with the Partner Portal and API calls ,Our team is working to restore service. We apologize for the inconvenience.

  • Partners impacted by the service outage: EU cloud.

We appreciate your patience and apologize for the temporary inconvenience.

This notice was delivered to <employees only>

]]>SupportCode RedWy6qhMdy2ZzhMi7v5KR7Wed, 03 Apr 2024 00:30:00 GMT[email protected] (Natalia Correa)ℹ️ Service Impact Announcement: Download the Device Health Report from the Partner Portal for EU cloud is not working ℹ️/publications/i-service-impact-announcement-download-the-device-health-report-from-the-partner-portal-for-eu-cloud-is-not-working-iWe are currently experiencing degraded performance issues with the Device Health Report from the Partner Portal. Please find further details below. Partners impacted by the degraded performance: EU cloud Our team is currently working to...We are currently experiencing degraded performance issues with the Device Health Report from the Partner Portal. Please find further details below.

  • Partners impacted by the degraded performance: EU cloud

Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

This notice was delivered to employees only.

]]>SupportCode Red2hmI12rhoUWfZyrEQE5DTue, 02 Apr 2024 22:00:00 GMT[email protected] (Natalia Correa)Service Impact Announcement: Delays in Processing Events – RESOLVED/publications/service-impact-announcement-delays-in-processing-events-resolvedWe are happy to inform you that the degraded performance issues with events have been resolved. Please find further details below. Please allow 2-4 hours for all events to fully process and upload. We appreciate your patience and...We are happy to inform you that the degraded performance issues with events have been resolved. Please find further details below.

Please allow 2-4 hours for all events to fully process and upload.

We appreciate your patience and apologize for the temporary inconvenience.

This notice was delivered to employees only.

]]>SupportCode RedRkofagZamJa1HWMC9qnBTue, 02 Apr 2024 18:39:03 GMT[email protected] (Jerry Gomez)ℹ️ Service Impact Announcement: Delays in Processing Events ℹ️/publications/i-service-impact-announcement-delays-in-processing-events-i11We are currently experiencing degraded performance issues with events. Please find further details below. Impact of the degraded performance: Generating Events Our team is currently working to restore normal performance levels. We...We are currently experiencing degraded performance issues with events. Please find further details below.

  • Impact of the degraded performance: Generating Events

Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

]]>SupportCode Redwh1VeyykxYB5Ajhwqz7gTue, 02 Apr 2024 18:01:05 GMT[email protected] (Jerry Gomez)ℹ️ Service Impact Announcement: Delays in Processing Events ℹ️/publications/i-service-impact-announcement-delays-in-processing-events-iWe are currently experiencing degraded performance issues with events. Please find further details below. Impact of the degraded performance: Generating Events Our team is currently working to restore normal performance levels. We...We are currently experiencing degraded performance issues with events. Please find further details below.

  • Impact of the degraded performance: Generating Events

Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

]]>SupportCode RedKjWgRnZDZV8Zwqr9KfUDWed, 21 Feb 2024 15:56:27 GMT[email protected] (Mauricio Niebles)Code Red: Portal and API calls not working for US and EU cloud (System Down), DNS issues. - RESOLVED/publications/code-red-portal-and-api-calls-not-working-for-us-and-eu-cloud-system-down-dns-issues-resolved1We are experiencing a service interruption with the Partner Portal and API calls. Our team is working to restore service. We apologize for the inconvenience. The US and EU clouds may be...We are experiencing a service interruption with the Partner Portal and API calls. Our team is working to restore service. We apologize for the inconvenience. The US and EU clouds may be affected.

https://lytx.atlassian.net/browse/SUR-7118

Resolved.

This notice was delivered to employees only.

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