Surfsight Internal Updates

Auxiliary camera field trial announcement and communication guidelines 🌻

2022-05-27T13:00:00Z

To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the general public.

We’ve put together information and details about the auxiliary camera field trial in order to help you prepare for next steps. Find all the juice in this letter.

During the trials, we will:

track and monitor the quality of recordings from the auxiliary cameras
ensure everything is working properly
provide technical support to partner resellers
collect and evaluate feedback from field trial participants regarding the ease of installation and pairing
adjust design if needed and refine the camera based on any design adjustments
repeat until field trial is evaluated as successful based on our pre-determined success criteria
release to the general public

Lytx® employees can stay up to date with the release plan status on LytxLync.

You might also want to check out the auxiliary camera release package for additional resources.

If you have any questions don’t hesitate to contact us at [email protected]" rel="noopener nofollow" target="_blank">[email protected]

Sincerely,

The Surfsight Product Marketing Team

🚀🚀 v3.10 release package and more 🚀🚀

2022-04-12T11:09:49.730Z

Hi team! 👪

As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint).

So, without further ado - check out the new v3.10 release package and tell us what you think:

3.10 release package.docx

What else is new?

The new 📂 Release Package folder 📂 is available for viewing by all employees, and this is where we’ll store the version release packages
🌐 This folder is easily accessible from our new Product Launch hub on LytxLync 🌐
Coming soon: release packages for auxiliary cameras and firmware v3.11

Firmware 3.13 is rolling out!

2024-10-15T13:57:00Z

Firmware Update 3.13 is rolling out

The latest firmware update, 3.13, for the AI-12 dashcam is rolling out.

What’s included:

Power loss file protection
Increase privacy with watermarks
Hotspot control

The limited-release phase of the rollout started in August and is now GA.

Read more about 3.13 firmware update enhancements and bug fixes in this internal document, the Knowledge base, or the Developer Portal changelog.

For more information, please contact your Partner Success Manager or Technical Account Manager.

Sincerely,

Lytx Surfsight Team

This notice was delivered to Lytx employees.

For more information, speak with us [email protected]" rel="noopener nofollow" target="_blank">here

Firmware 3.12.206 is rolling out!

2024-06-06T08:45:00Z

Firmware Update 3.12.206 is rolling out.

The latest firmware update, 3.12.206, for the AI-12 dash cam is rolling out.

What’s included:

New NOM label in the Certification screen
An issue that caused repeated rebooting of the device was resolved in this update.
Enhanced Wi-Fi security when connecting auxiliary cameras via hotspot

The limited-release phase of the rollout started on June 3rd and will be gradually carried out throughout the next few weeks. The rollout is beginning with devices connected to the US cloud.

As we progress with the rollout, we will upgrade larger batches of devices. Devices will be randomly picked, including devices connected to the EU cloud. We expect to push 3.12.206 as GA to all connected devices by the end of June or early July.

The timing and pace are approximate and subject to change according to the deployment performance.

We value transparency and will notify you as the rollout progresses.

Read more about 3.12.206 firmware update enhancements and bug fixes in this internal document, the Knowledge base, or the Developer Portal changelog.

For more information, please contact your Partner Success Manager or Technical Account Manager.

Sincerely,

Lytx Surfsight Team

This notice was delivered to Lytx employees.

For more information, speak with us [email protected]" rel="noopener nofollow" target="_blank">here

Firmware Update 3.12.108 Now Available

2024-03-27T15:00:00Z

Firmware Update 3.12.108 Now Available

The latest firmware update, 3.12.108, for the AI-12 dash cam is now Generally Available (GA).

What’s included:

Auxiliary camera connectivity and recording enhancements
Improved recording stability of the dash cam during high-impact events
General fixes and improvements

Availability:

This update is rolling out automatically to all connected devices. Most devices which were previously updated to the limited release version 3.12.105 have been updated to the new 3.12.108 version.

Read more about 3.12.108 firmware version enhancements and bug fixes in this internal document, the knowledge base , or the  Developer Portal changelog. 

For more information, please contact your Partner Success Manager or Technical Account Manager.

Sincerely,

Lytx Surfsight Team

This notice was delivered to Lytx employees.

For more information, speak with us [email protected]" rel="noopener nofollow" target="_blank">here

3.12 Firmware is in rollout! 🚀

2023-07-18T14:00:00Z

We are excited to share that the rollout of the 3.12 firmware version for the AI-12 dash cam has begun and is now in limited release. This firmware version includes new features to enrich your offerings including Driver ID, Passenger Unbelted event, as well as additional enhancements and bug fixes.

WHAT’S NEXT?

JUL-SEP: The limited-release phase of the rollout started on July 11^th and will be gradually carried out throughout the next few weeks. The rollout begins with devices connected to the US cloud.

As we progress with the rollout, we will upgrade larger batches of devices. Devices will be randomly picked, including devices connected to the EU cloud. We expect to push 3.12 as GA to all devices by the end of September.

All devices are configured to turn off any new features so as to not alter the experience of the end-user.

JUL 26^th : A product release webinar and training will be held dedicated to the firmware's features and enhancements (register here).

The timing and pace of the rollout are approximate and subject to change according to the deployment performance.

We value transparency and will notify you as the rollout progresses.

More information about the 3.12 firmware version can be found in this internal document, the knowledge base or Developer Portal changelog.

Sincerely,

Lytx Surfsight Team

This notice was delivered to Lytx employees only.

For more information, speak with us [email protected]" rel="noopener nofollow" target="_blank">here

3.11.27 Firmware rollout update

2023-06-05T18:00:00Z

We are excited to share that the 3.11.27 firmware version for the AI-12 dash cam is in rollout. This firmware version includes a new event to help you manage your SD cards. The event is triggered when an SD card is formatted through the dash cam, the partner portal, or the API service and the event metadata will include the SD card brand.

Updated devices will start sending SD card formatted events through API or the Surfsight Portal.

WHAT’S NEXT?

The limited-release phase of the rollout started on June 1st and will be gradually carried out throughout the next few weeks. The rollout is beginning with devices connected to the US cloud.

As we progress with the rollout, we will upgrade larger batches of devices. Devices will be randomly picked, including devices connected to the EU cloud. We expect to push 3.11.27 as GA to all connected devices by the end of June or early July.

The timing and pace are approximate and subject to change according to the deployment performance.

We value transparency and will notify you as the rollout progresses.

More information about the 3.11.27 can be found in this internal document, the knowledge base, or Developer Portal changelog.

Sincerely,

Lytx Surfsight Team

This notice was delivered to employees only.

Firmware v3.11 is rolling out!

2022-11-20T07:00:00Z

Firmware version 3.11 is beginning its controlled roll out! 🚀

The rollout will begin with devices connected to the U.S. cloud.

What’s included this time around? What’s new? Check it out!

A new lane weaving event when a vehicle crosses over a certain number of lane marking lines in a specific amount of time
A new QR code scan event when the in-cab lens scans a QR code
Separately enable or disable the audio and visual alerts for each event

and more!

Read all about this release’s new features, enhancements, and the bugs we fixed in this internal document, the knowledge base, or the Developer Portal changelog.

If you would like to request that specific reseller partners be included in the limited release, fill out this form.

This notice was delivered to employees only.

For more information, speak with [email protected]" rel="noopener nofollow" target="_blank">The Product team.

📹 Reminder: aux cams messaging is updated 📹

2022-03-25T14:00:00Z

DEAR FRONT-OFFICE FRIENDS!

This is a reminder.

We’ve put together messaging for you that you can use when managing discussions with partners around aux camera plans.

Please be sure to keep the messaging document internal and only use it to assist you in orally communicating with your partners.

The messaging document is available in the Surfsight Product team, in the Prod Mktng 4 Surfsight channel in the Files tab.

The direct link to the file is here.

📹 AUX CAM UPDATES!!! 📹

2022-03-24T18:32:04.300Z

DEAR FRONT-OFFICE FRIENDS!

We’ve put together messaging for you that you can use when managing discussions with partners around aux camera plans.

Please be sure to keep the messaging document internal and only use it to assist you in orally communicating with your partners.

The messaging document is available in the Surfsight Product team, in the Prod Mktng 4 Surfsight channel in the Files tab.

The direct link to the file is here.