To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the general public.
We’ve put together information and details about the auxiliary camera field trial in order to help you prepare for next steps. Find all the juice in this letter.
During the trials, we will:
track and monitor the quality of recordings from the auxiliary cameras
ensure everything is working properly
provide technical support to partner resellers
collect and evaluate feedback from field trial participants regarding the ease of installation and pairing
adjust design if needed and refine the camera based on any design adjustments
repeat until field trial is evaluated as successful based on our pre-determined success criteria
release to the general public
Lytx® employees can stay up to date with the release plan status on LytxLync.
You might also want to check out the auxiliary camera release package for additional resources.
If you have any questions don’t hesitate to contact us at [email protected]
Sincerely,
The Surfsight Product Marketing Team
]]>We prepared a release package that includes all the supportive assets to help you learn about the firmware's features, how to talk about them, and take them to our partners.
Please note the internal/external labels to safeguard sensitive information.
Reach out if you have questions, and let’s make a splash together!
Sincerely,
The Product Marketing team
This notice was delivered to Lytx employees.
For more information, speak with us here
The internal document can be viewed here:
18APRIL2022-remote-factory-reset.pdf
The partner-facing template can be used for communications; find it here:
]]>We are sharing an internal document with you explaining the details of this incident.
This message is only internal at this time.
Our engineering team is currently organizing a detailed list of affected devices; we will be in touch later this week with specific details as well as officially approved guidelines around messaging.
Accordingly, all employees are asked to refrain from speaking about this unless directly asked. If directly asked, please let your partners know that you’ll be in touch with details later this week.
The internal document can be viewed here:
]]>Going forward, please refrain from using the term mixed fleets when discussing any these features. Mixed fleets, in our industry, refers to fleets that consist of multiple types of vehicles. For this and other reasons, using the term for our product features can cause confusion.
Our Release Notes documents and other product documentation correctly refer to these features with descriptive phrases. You can refer to these documents for help in describing any of the Surfsight features.
Thanks for your attention to this!
]]>Instructions, messaging and more for employees only: Messaging kit
Partner-facing communications: a template that you can use as-is or copy and paste can be found here
A guide for preparing for calibration and a step-by-step ADAS calibration guide that are also in the messaging kit folder
If you have any questions don’t hesitate to contact us at [email protected]
]]>Instructions, messaging and more for employees only: https://drivecam.sharepoint.com/:b:/s/SurfsightProduct/EadpyVuCFftBlqDofymNNpYBNkiu_OB6o4OLqLcxBZ5lGQ?e=skAYfT
Partner-facing communications: a template that you can use as-is or copy and paste can be found here.
If you have any questions don’t hesitate to contact us at [email protected]
]]>We’ve prepared background information and messaging instructions for you in case your partners are concerned. Find it here.
For those of you interested in learning more about cybersecurity, you can check out this set of resources:
]]>The materials 📚📚 can be found here:
Anyone with this link can access the materials.
If for any reason, you or your partners experience technical trouble, contact us and we’ll figure it out in a flash. 📸
]]>