Surfsight Internal Updates

πŸŽ‡ Notifications are back πŸŽ‡

by Rachel Cheyfitz, Product Marketing
Announncement
Today is a happy day 😊 Why, you ask? Because notifications by email have been fixed. Cheers! πŸ₯‚

🏴⚠️ Code Red: Partner Portal Down - Resolved 🏴⚠️

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Code Red
On December 21st, 2021 at 8:01 am PT, an unexpected outage occurred, causing the Partner Portal to be unavailable until 8:50 am PT that day. PSMs and TAMs are invited to use the following letter, and share it with any partners awaiting

🏴⚠️ Code Red: API Invalid Token Timeout Resolved 🏴⚠️

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Code Red
On November 28th, new logging functionality was deployed to production US & EU environments as part of our E23 release (ticket SUR-3925). The deployment caused invalid tokens to fail with a 504 Gateway timeout instead of the expected 401

Outage – Devices showing offline – RESOLVED

by Perla Perez
Code Red
We are happy to inform you that the outage of devices showing offline has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

⚠️ UPDATE - Code Red: Outage - Devices showing offline ⚠️

by Perla Perez
Code Red
Our R&D team was able to get the traffic back to normalcy. We will continue to monitor for some time before we declare it fixed. This is affecting US and EU instances. We apologize for any inconvenience.

⚠️ Code Red: Outage - Devices showing offline ⚠️

by Perla Perez
Code Red
We’re experiencing a service outage with Devices showing offline for multiple partners. Our team is currently working to restore the service. We apologize for any inconvenience.Β This is affecting US and EU instances.

KB content available for partners!

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Partner messaging
Collateral updates
We are pleased to announce that all knowledge base material is now available in PDF, HTML and Word formats for partners to access and repurpose according to their needs. The materials πŸ“šπŸ“š can be found here:

πŸ“£πŸ“£ GTM recording October 19th 2021

by Rachel Cheyfitz, Product Marketing
The October 19 2021 πŸ—“οΈ ♍ GTM forum: - Code Red messaging - New camera device cables - Release E21 - Developer portal beta - Firmware 3.10 + ADAS - Surfsight website migration - White-label portal Find this week’s GTM presentation πŸ“ here:
Correction
GTM

πŸ“Έ Auxiliary camera updates πŸ“Έ

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Collateral updates
πŸ‘‚ LISTEN UP! We’ve now released ✨awesome✨ knowledge base updates and a public-facing auxiliary camera explanation to help clear up any confusion.πŸ“‚πŸ“‚Find a cool FAQ and a PDF version of the knowledge base articles here: