Surfsight Internal Updates

Surfsight Internal Updates

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⚠️ Code Red: Partner Portal - Activation / Deactivation function in partner portal not working ⚠️

by Perla Perez
Code Red
We’re experiencing a service outage with Activation / Deactivation function in partner portal. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours
⚠️ Code Red: Partner Portal - Activation / Deactivation function in partner portal not working ⚠️

⚠️ Code Red: Inadvertent AI-12 dashcam remote factory reset

by Rachel Cheyfitz, Product Marketing
Code Red
Partner messaging
On Sunday April 17 th, 2022, a remote factory reset command was inadvertently sent from the North American Surfsight cloud to 31,536 of our partners’ devices. We are sharing an internal document with you explaining the details of this
⚠️ Code Red: Inadvertent AI-12 dashcam remote factory reset

Supporting collaboration across fleets and organizations

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Urgent
Partner messaging
As you all probably already know, we’ve started releasing a variety of features that support collaboration between partners, and collaboration with “external” users. Going forward, please refrain from using the term mixed fleets when
Supporting collaboration across fleets and organizations

📢 New WLP Rollout Update 📢

by Nadav Bahat, Product Marketing
Announncement
Product updates
The product team has decided to change the rollout strategy of the new White Label Portal. Please find the attached internal announcement including communication guidelines and letter templates for external communication. The Product
📢 New WLP Rollout Update 📢

⚠️ Code Red: timeline sometimes not available in Surfsight Geotab add-in ⚠️

by Daniel Sanchez, Technical Support Agent
Code Red
We are experiencing an intermittent availability of the timeline functionality within the Surfsight Geotab add-in (the timeline is sometimes unavailable). Our team is currently working to restore the service. We apologize for any
⚠️ Code Red: timeline sometimes not available in Surfsight Geotab add-in ⚠️

Errors on different API calls – Surfsight API – resolved

by Daniel Sanchez, Technical Support Agent
Code Red
We are happy to inform you that the issue “Errors on different API calls“ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
Errors on different API calls – Surfsight API – resolved

⚠️ Code Red: timeline sometimes not available in Surfsight Geotab add-in ⚠️

by Daniel Sanchez, Technical Support Agent
Code Red
We are experiencing an intermittent availability of the timeline functionality within the Surfsight Geotab add-in (the timeline is sometimes unavailable). Our team is currently working to restore the service. We apologize for any
⚠️ Code Red: timeline sometimes not available in Surfsight Geotab add-in ⚠️

⚠️ Code Red: errors on different API calls - Surfsight API ⚠️

by Daniel Sanchez, Technical Support Agent
Code Red
We are experiencing a service outage with the Surfsight API. Our team is currently working to restore the service. We apologize for any inconvenience.
⚠️ Code Red: errors on different API calls - Surfsight API ⚠️

⚠️ Code Red: errors on different API calls - Surfsight API ⚠️

by Daniel Sanchez, Technical Support Agent
Code Red
We are experiencing a service outage with the Surfsight API. Our team is currently working to restore the service. We apologize for any inconvenience. The next update will be in two hours.
⚠️ Code Red: errors on different API calls - Surfsight API ⚠️