Surfsight Internal Updates

Auxiliary camera field trial announcement and communication guidelines 🌻

by Rozi Buber
To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the
Hardware and firmware updates
Partner messaging

🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM
Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -
Hardware and firmware updates
GTM
Collateral updates

ℹ️ Service Impact Announcement ℹ️ : Surfsight add-in within MyGeotab - "Issue loading this page" error

by Silvia Arce, Technical Support Engineer
Support
Announncement
We’re currently experiencing degraded performance issues with the Surfsight add-in within MyGeotab. This may affect some users. Our team is currently working to restore normal performance levels. We apologize for any

⚠️ Code Red: system is down for US cloud - RESOLVED ⚠️

by Dror Tesler, Support Engineer
Support
Code Red
We’re experiencing a service outage with US cloud. Our team is currently working to restore the service. We apologize for any inconvenience. US cloud may be affected. - RESOLVED PR-0005082 This notice was delivered to <employees only>

Important notice: changes to the Surfsight API

by Sharon Schnee
Two upcoming changes to the Surfisght API may impact your use of the service.   1.       The DELETE/organization/{orgId} API call will change to DELETE/organizations/{orgId} to be consistent with other Organizations endpoints.  2.      
Announncement
Support

⚠️ Code Red: Outage - Partner & Surfsight Portals ⚠️

by Jerry Gomez, Technical Support
Support
Code Red
We’re experiencing a service outage with the Partner & Surfsight Portals. Our team is currently working to restore the service. We apologize for any inconvenience.  This notice was delivered to employees only.

Important notice: changes to the Surfsight API

by Sharon Schnee
Two upcoming changes to the Surfsight® API may impact your use of the service.  Certain events can only accept none for the data type using the dataType parameter. Previously, attempting to set up these events with a snapshot or video type
Announncement
Support

3.12 release package

by Nadav Bahat, Product Marketing Manager
GTM
Collateral updates
Partner messaging
Team, the AI-12 3.12 firmware version is in rollout, with General Availability (GA) targeted for late September. We prepared a release package that includes all the supportive assets to help you learn about the firmware's features, how to

⚠️ Code Red: Partner Portal - not loading ⚠️ RESOLVED

by Silvia Arce, TS3
Support
Code Red
We’re experiencing a service outage with the Admin Portal / Partner Portal. Our team is currently working to restore the service. We apologize for any inconvenience. —RESOLVED— Jira tickets: Admin Portal: