Surfsight Internal Updates

ADAS prep doc

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Collateral updates
Hi friends! Weโ€™ve published a new ADAS Prep doc so you can help your partners get ready in advance of upgrades and calibration. You can find the Word version here:

๐ŸŽ‡ Notifications are back ๐ŸŽ‡

by Rachel Cheyfitz, Product Marketing
Announncement
Today is a happy day ๐Ÿ˜Š Why, you ask? Because notifications by email have been fixed. Cheers! ๐Ÿฅ‚

๐Ÿดโš ๏ธ Code Red: Partner Portal Down - Resolved ๐Ÿดโš ๏ธ

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Code Red
On December 21st, 2021 at 8:01 am PT, an unexpected outage occurred, causing the Partner Portal to be unavailable until 8:50 am PT that day. PSMs and TAMs are invited to use the following letter, and share it with any partners awaiting

๐Ÿดโš ๏ธ Code Red: API Invalid Token Timeout Resolved ๐Ÿดโš ๏ธ

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Code Red
On November 28th, new logging functionality was deployed to production US & EU environments as part of our E23 release (ticket SUR-3925). The deployment caused invalid tokens to fail with a 504 Gateway timeout instead of the expected 401

Outage โ€“ Devices showing offline โ€“ RESOLVED

by Perla Perez
Code Red
We are happy to inform you that the outage of devices showing offline has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

โš ๏ธ UPDATE - Code Red: Outage - Devices showing offline โš ๏ธ

by Perla Perez
Code Red
Our R&D team was able to get the traffic back to normalcy. We will continue to monitor for some time before we declare it fixed. This is affecting US and EU instances. We apologize for any inconvenience.

โš ๏ธ Code Red: Outage - Devices showing offline โš ๏ธ

by Perla Perez
Code Red
Weโ€™re experiencing a service outage with Devices showing offline for multiple partners. Our team is currently working to restore the service. We apologize for any inconvenience.ย This is affecting US and EU instances.

KB content available for partners!

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Partner messaging
Collateral updates
We are pleased to announce that all knowledge base material is now available in PDF, HTML and Word formats for partners to access and repurpose according to their needs. The materials ๐Ÿ“š๐Ÿ“š can be found here:

GTM Dec 13 2021 Updates

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
GTM
The December 13 2021 ๐Ÿ—“๏ธ โ™ GTM forum was held with the following status updates: Submit your product requests at least once a quarter: We want to improve Surfsight more and more everyday. Youโ€™re the expert - working with the product and