Surfsight Internal Updates

Auxiliary camera field trial announcement and communication guidelines ๐ŸŒป

by Rozi Buber
To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the
Hardware and firmware updates
Partner messaging

๐Ÿš€๐Ÿš€ v3.10 release package and more ๐Ÿš€๐Ÿš€

by Rachel Cheyfitz, GTM
Hi team! ๐Ÿ‘ช As part of our efforts to continuously improve communications, weโ€™ve created a new document called the โ€œrelease packageโ€. The release package is to be included in all major launches (not every sprint). So, without further ado -
Hardware and firmware updates
GTM
Collateral updates

Important notice: changes to the Surfsight API

by Rachel Gottesman, Technical Writer
Three upcoming changes to the Surfisght API may impact your use of the service:  The password parameter in the recordingEncryption object returned in our GET /organizations/{orgId}/default-settings API call will be removed. Integration
Announncement
Support

Firmware v3.11 is rolling out!

by Rachel Gottesman, Technical Writer
New release
Hardware and firmware updates
Firmware version 3.11 is beginning its controlled roll out! ๐Ÿš€ The rollout will begin with devices connected to the U.S. cloud. Whatโ€™s included this time around? Whatโ€™s new? Check it out! A new lane weaving event when a vehicle crosses

Cameras not displaying - Surfsight Portal โ€“ Resolved

by Jerry Gomez, TS
Support
We are happy to inform you that this issue has been resolved. We appreciate your patience and apologize for the temporary inconvenience. This notice was delivered internally only

โš ๏ธ Code Red: Cameras not displaying in Surfsight Portal - Surfsight Portal โš ๏ธ

by Jerry Gomez, Technical Support
Support
Code Red
Weโ€™re experiencing a service outage with the Surfsight portal. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours This notice was delivered to internal employees only.

E18/19 and G3-22 are out! ๐Ÿš€

by Rachel Gottesman, Technical Writer
New release
Announncement
Whatโ€™s included this time around? Whatโ€™s new? Check it out! E18/19: We increased the maximum value of the Continuous time to collision in the tailgating feature. We continue the Partner Portal facelift in the Users area. G3-22: Additional

Four new sales courses are available in the Surfsight Sales Learning Center

by Ron Flynn
Announncement
Sales Enablement
Weโ€™re excited to announce that four new sales courses are now available in the Surfsight Sales Learning Center: Selling to the enterprise Enterprise opportunities can be complex with many stakeholders involved. In this course, you will

WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected โ€“ RESOLVED

by Daniel Sanchez, Technical support agent
Support
Code Red
We are happy to inform you that the issue whereby WebRTC was working intermittently and could affect live streaming and recording streaming via the Surfsight portal and via API has been resolved. We appreciate your patience and apologize