Surfsight Internal Updates

Auxiliary camera field trial announcement and communication guidelines 🌻

by Rozi Buber
To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the
Hardware and firmware updates
Partner messaging

🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM
Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -
Hardware and firmware updates
GTM
Collateral updates

⚠️ Code Red: Surfsight portal - Live streaming not working (NA cloud only)⚠️

by Daniel Sanchez, Technical support agent
Support
Code Red
We are experiencing a service outage with live streaming (NA cloud only). Our team is currently working to restore the service. We apologize for any inconvenience. Jira ticket: https://lytx.atlassian.net/browse/SUR-5981 Salesforce

Important notice: changes to the Surfsight API

by Rachel Gottesman, Technical Writer
An upcoming change to the Surfisght API may impact your use of the service.  The following parameters were previously optional and will now be required in the PUT /devices/{imei}/event-config, POST /organizations/{orgId}/event-settings,
Announncement
Support

Important notice: changes to the Surfsight API

by Rachel Gottesman, Technical Writer
Three upcoming changes to the Surfisght API may impact your use of the service:  The password parameter in the recordingEncryption object returned in our GET /organizations/{orgId}/default-settings API call will be removed. Integration
Announncement
Support

⚠️ Code Red: Cameras not displaying in Surfsight Portal - Surfsight Portal ⚠️

by Jerry Gomez, Technical Support
Support
Code Red
We’re experiencing a service outage with the Surfsight portal. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours This notice was delivered to internal employees only.

E18/19 and G3-22 are out! 🚀

by Rachel Gottesman, Technical Writer
New release
Announncement
What’s included this time around? What’s new? Check it out! E18/19: We increased the maximum value of the Continuous time to collision in the tailgating feature. We continue the Partner Portal facelift in the Users area. G3-22: Additional

Four new sales courses are available in the Surfsight Sales Learning Center

by Ron Flynn
Announncement
Sales Enablement
We’re excited to announce that four new sales courses are now available in the Surfsight Sales Learning Center: Selling to the enterprise Enterprise opportunities can be complex with many stakeholders involved. In this course, you will

WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected – RESOLVED

by Daniel Sanchez, Technical support agent
Support
Code Red
We are happy to inform you that the issue whereby WebRTC was working intermittently and could affect live streaming and recording streaming via the Surfsight portal and via API has been resolved. We appreciate your patience and apologize