Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

timestamp1734475299061

⚠️ Code Red: All EU APIs are down. ⚠️ (RESOLVED)

by Mauricio Niebles, TS3 Support

We are happy to inform you that the service outage with the EU APIs being down has been resolved. Please find further details below. Impact of the service outage: All EU APIs. Partners impacted by the service outage: EU cloud. Duration

⚠️ Code Red: All EU APIs are down. ⚠️ (RESOLVED)

timestamp1733090400000

Code Red: GPS messages sent via Webhook are missing the time element⚠️– RESOLVED

by Natalia Correa, Technical Support Engineer

We are happy to inform you that the issue with the GPS messages sent via Webhook that were missing the time element has been solved. Please find further details below. Duration of the service outage: The issue lasted 1H 30 mins. Impact of

Code Red: GPS messages sent via Webhook are missing the time element⚠️– RESOLVED

timestamp1733076840000

⚠️ Code Red: GPS messages sent via Webhook are missing the time element⚠️

by Dror Tesler, Senior Support Engineer

We are currently experiencing a service outage that is affecting Webhook API calls. Impact: GPS messages in Webhook calls are missing the time element. Regions affected: US and EU cloud. Our team is actively working to resolve the

timestamp1731526734441

Code Red: High Volume in API errors⚠️– RESOLVED

by Mauricio Niebles, TS3

We are happy to inform you that the issue “High volume of API errors” has been resolved. Please find further details below. Duration of the service outage: The issue had a duration of 1H 16 mins. Impact of the service outage: High volume

Code Red: High Volume in API errors⚠️– RESOLVED

timestamp1731521114770

⚠️ Code Red: High Volume in API errors.⚠️

by Mauricio Niebles, TS3

We are experiencing a service outage: High volume of API errors, Please find further details below. Impact of the service outage: We are currently experiencing a high volume of API errors. Partners impacted by the service outage: US

⚠️ Code Red: High Volume in API errors.⚠️

timestamp1727791860000

Important notice: Changes to the Surfsight API

by Ben Goldfarb

Upcoming changes to the Surfsight® API that may impact your use of the service. Create Drivers and Update Drivers APIs - (Validate the “organizationId ” parameter) When creating a new driver persona in the Organization, (POST/drivers

timestamp1725991200000

Code Red reduced to Service Impact: intermittent live streaming issues still persist (US cloud only) – RESOLVED (09/10/2024, 06:00 p.m. UTC)

by Daniel Sanchez, Technical support agent

We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below. Duration of

Newer