Surfsight Internal Updates

๐ŸŽ‡ Notifications are back ๐ŸŽ‡

by Rachel Cheyfitz, Product Marketing
Announncement
Today is a happy day ๐Ÿ˜Š Why, you ask? Because notifications by email have been fixed. Cheers! ๐Ÿฅ‚

๐Ÿดโš ๏ธ Code Red: Partner Portal Down - Resolved ๐Ÿดโš ๏ธ

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Code Red
On December 21st, 2021 at 8:01 am PT, an unexpected outage occurred, causing the Partner Portal to be unavailable until 8:50 am PT that day. PSMs and TAMs are invited to use the following letter, and share it with any partners awaiting

๐Ÿดโš ๏ธ Code Red: API Invalid Token Timeout Resolved ๐Ÿดโš ๏ธ

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Code Red
On November 28th, new logging functionality was deployed to production US & EU environments as part of our E23 release (ticket SUR-3925). The deployment caused invalid tokens to fail with a 504 Gateway timeout instead of the expected 401

Outage โ€“ Devices showing offline โ€“ RESOLVED

by Perla Perez
Code Red
We are happy to inform you that the outage of devices showing offline has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

โš ๏ธ UPDATE - Code Red: Outage - Devices showing offline โš ๏ธ

by Perla Perez
Code Red
Our R&D team was able to get the traffic back to normalcy. We will continue to monitor for some time before we declare it fixed. This is affecting US and EU instances. We apologize for any inconvenience.

โš ๏ธ Code Red: Outage - Devices showing offline โš ๏ธ

by Perla Perez
Code Red
Weโ€™re experiencing a service outage with Devices showing offline for multiple partners. Our team is currently working to restore the service. We apologize for any inconvenience.ย This is affecting US and EU instances.

๐Ÿ“ฃ๐Ÿ“ฃ GTM recording Nov 2nd 2021

by Dan.Anzyo
The November 02 2021 ๐Ÿ—“๏ธ โ™ GTM forum was held with the following status updates: Code Red messaging We experienced a 4-hour outage red code a few weeks ago and an additional outage this week. The different teams are aware of the messaging
New release
Miscellaneous

๐Ÿ“ฃ๐Ÿ“ฃ GTM recording October 19th 2021

by Rachel Cheyfitz, Product Marketing
The October 19 2021 ๐Ÿ—“๏ธ โ™ GTM forum: - Code Red messaging - New camera device cables - Release E21 - Developer portal beta - Firmware 3.10 + ADAS - Surfsight website migration - White-label portal Find this weekโ€™s GTM presentation ๐Ÿ“ here:
Correction
GTM

Whoopee wahoo - it's really working this time!!

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Miscellaneous
Weโ€™re up and running with our subscription mails with Noticeable and youโ€™re one of our guinea pigs. If this works consistently for the next couple of weeks, weโ€™ll roll out to partners! If you donโ€™t mind taking a second - click reply and let