7 months agoService Impact Announcement: Webhook Processing Delays – Media Availability Notification – RESOLVED by Jerry Gomez, Technical Support AgentWe are happy to inform you that the Webhook processing delays have been resolved. Please find further details below. There was a delay in notifying media availability via the webhook in the North America cloud. The backlog of notifications
8 months agoFirmware 3.12.206 is rolling out!by Sharon SchneeNew releaseHardware and firmware updatesFirmware Update 3.12.206 is rolling out. The latest firmware update, 3.12.206, for the AI-12 dash cam is rolling out. What’s included: New NOM label in the Certification screen An issue that caused repeated rebooting of the device was
8 months agoC5-2024 is out! 🚀by Sharon SchneeNew releaseC5-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! An upcoming changes to the Surfsight API may impact your use of the service. The same PIN number cannot be assigned to both a driver and an admin PIN in an
8 months agoImportant notice: changes to the Surfsight APIby Sharon SchneeTwo upcoming change to the Surfsight API may impact your use of the service. Due to a more stringent validation process, the viewer role, which can be assigned to users in the Partner Portal, will only have access to limited functions
9 months agoC4-2024 is out! 🚀by Sharon SchneeNew releaseC4-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! A new user role has been added to the Partner Portal, Editor without media access, for users who can view information without having access to media. When
9 months ago🖨️ Draft version: C4-2024 🖨️by Sharon SchneeNew releaseThe draft version of C4 release notes is here! Take a look. Read all about this release’s new features, enhancements, and the bugs we fixed in the draft release notes. For more information C4 slides, including next planned sprints,
10 months agoService Impact Announcement: Download the Device Health Report from the Partner Portal for EU cloud is not working – RESOLVEDby Natalia Correa, TS3We are happy to inform you that the Device Health Report from the Partner Portal issue has been resolved. Please find further details below. Partners impacted by the degraded performance: EU cloud. We appreciate your patience and
10 months agoℹ️ Service Impact Announcement: Download the Device Health Report from the Partner Portal for EU cloud is not working ℹ️by Natalia Correa, TS3We are currently experiencing degraded performance issues with the Device Health Report from the Partner Portal. Please find further details below. Partners impacted by the degraded performance: EU cloud Our team is currently working to
10 months agoService Impact Announcement: Delays in Processing Events – RESOLVEDby Natalia Correa, TS3We are happy to inform you that the degraded performance issues with events have been resolved. Please find further details below. Please allow 2-4 hours for all events to fully process and upload. We appreciate your patience and