Surfsight Internal Updates

Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

⚠️ Code Red: Live Streaming not working - US Cloud only ⚠️

by Perla Perez
Support
Code Red
We’re experiencing a service outage with Live streaming not working on the US cloud due to media certificates have expired. Our team is currently working to restore the service. We apologize for any inconvenience. Link any new cases to
⚠️ Code Red: Live Streaming not working - US Cloud only ⚠️

⚠️ Code Red update: Inadvertent AI-12 dashcam remote factory reset

by Rachel Cheyfitz, Product Marketing
Code Red
Partner messaging
Messaging regarding the inadvertent North American factory reset of April 2022 has been updated and now includes lessons learned. The internal document can be viewed here: 18APRIL2022-remote-factory-reset.pdf The partner-facing template can
⚠️ Code Red update: Inadvertent AI-12 dashcam remote factory reset

Service Impact: Case emails to [email protected] down - RESOLVED

by Perla Perez
We are happy to inform you that the issue “Case emails to [email protected] down“ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
Code Red

⚠️ Service Impact: Case emails to [email protected] down ⚠️

by Perla Perez
Surfsight Team, We’re experiencing a service outage with our ticketing system. Customers are receiving a “Rejected Email” when replying to cases at [email protected]. We escalated this issue already to out IT and Salesforce team and
Code Red

Partner Portal - Activation/deactivation function in the partner portal not working – Resolved

by Daniel Sánchez, Technical Support Agent
Code Red
We are happy to inform you that the issue “Activation/deactivation function in the partner portal not working“ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
Partner Portal - Activation/deactivation function in the partner portal not working – Resolved

⚠️ Code Red: Partner Portal - Activation / Deactivation function in partner portal not working ⚠️

by Perla Perez
Code Red
We’re experiencing a service outage with Activation / Deactivation function in partner portal. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours
⚠️ Code Red: Partner Portal - Activation / Deactivation function in partner portal not working ⚠️

⚠️ Code Red: Inadvertent AI-12 dashcam remote factory reset

by Rachel Cheyfitz, Product Marketing
Code Red
Partner messaging
On Sunday April 17 th, 2022, a remote factory reset command was inadvertently sent from the North American Surfsight cloud to 31,536 of our partners’ devices. We are sharing an internal document with you explaining the details of this
⚠️ Code Red: Inadvertent AI-12 dashcam remote factory reset

📢 New WLP Rollout Update 📢

by Nadav Bahat, Product Marketing
Announncement
Product updates
The product team has decided to change the rollout strategy of the new White Label Portal. Please find the attached internal announcement including communication guidelines and letter templates for external communication. The Product
📢 New WLP Rollout Update 📢

⚠️ Code Red: timeline sometimes not available in Surfsight Geotab add-in ⚠️

by Daniel Sanchez, Technical Support Agent
Code Red
We are experiencing an intermittent availability of the timeline functionality within the Surfsight Geotab add-in (the timeline is sometimes unavailable). Our team is currently working to restore the service. We apologize for any
⚠️ Code Red: timeline sometimes not available in Surfsight Geotab add-in ⚠️