Surfsight Internal Updates

Surfsight Internal Updates

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⚠️ Code Red: Outage - Devices showing offline ⚠️

by Perla Perez
Code Red
We’re experiencing a service outage with Devices showing offline for multiple partners. Our team is currently working to restore the service. We apologize for any inconvenience. This is affecting US and EU instances.
⚠️ Code Red: Outage - Devices showing offline ⚠️

🔌🔌🔌 Cable updates 🔌🔌🔌

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Hardware and firmware updates
Thanks for joining us last week to review the three new 🔌🔌🔌 cables we’re eager to introduce:🔌 RP1226🔌 J1939🔌 iOX As discussed, we will update 📣 you as soon as the cables are available and in stock. At that time, we will distribute
🔌🔌🔌 Cable updates 🔌🔌🔌

KB content available for partners!

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Partner messaging
Collateral updates
We are pleased to announce that all knowledge base material is now available in PDF, HTML and Word formats for partners to access and repurpose according to their needs. The materials 📚📚 can be found here:
KB content available for partners!

Aux cams 📷 messaging

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
GTM
Partner messaging
To all of our teams - PSMs, Sales, TAMs and others - messaging regarding the auxiliary camera shipping issues is ready and you’re welcome to use it when communicating with your partners as follows: Instructions, messaging and more for
Aux cams 📷 messaging

📣📣 GTM recording Nov 2nd 2021

by Dan.Anzyo
The November 02 2021 🗓️ ♍ GTM forum was held with the following status updates: Code Red messaging We experienced a 4-hour outage red code a few weeks ago and an additional outage this week. The different teams are aware of the messaging
New release
Miscellaneous

Audio recording known issue

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
GTM
Partner messaging
We are aware of the issues with the AI-12 dashcam audio recording functionality. We’ve prepared messaging to assist you in communications with partners regarding this issue as follows: AI-12 Audio Recording unstable.pdf- this message is
Audio recording known issue

Important update regarding aux cams supply chain

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Urgent
Partner messaging
To all Surfsight teams: We are all aware of the current situation regarding aux cam supply and we are currently working on composing appropriate messaging in collaboration with our Legal team. Messaging is expected to be delivered to you no
Important update regarding aux cams supply chain

Whoopee wahoo - it's really working this time!!

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Miscellaneous
We’re up and running with our subscription mails with Noticeable and you’re one of our guinea pigs. If this works consistently for the next couple of weeks, we’ll roll out to partners! If you don’t mind taking a second - click reply and let
Whoopee wahoo - it's really working this time!!

Have you sold a camera cover yet?

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Miscellaneous
We wanted to remind you that we’re now selling camera covers to help fleet managers comply with different union regulations and the like. Get the information you need from our Channel and share it with your partners too.
Have you sold a camera cover yet?