Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

timestamp1653656400000

Auxiliary camera field trial announcement and communication guidelines 🌻

To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the

timestamp1649761789730

🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM

Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -

timestamp1653298906601

⚠️ Code Red update: Inadvertent AI-12 dashcam remote factory reset

by Rachel Cheyfitz, Product Marketing

Partner messaging

Messaging regarding the inadvertent North American factory reset of April 2022 has been updated and now includes lessons learned. The internal document can be viewed here: 18APRIL2022-remote-factory-reset.pdf The partner-facing template can

⚠️ Code Red update: Inadvertent AI-12 dashcam remote factory reset

timestamp1651006348203

Service Impact: Case emails to [email protected] down - RESOLVED

We are happy to inform you that the issue “Case emails to [email protected] down“ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

timestamp1650986220000

⚠️ Service Impact: Case emails to [email protected] down ⚠️

Surfsight Team, We’re experiencing a service outage with our ticketing system. Customers are receiving a “Rejected Email” when replying to cases at [email protected]. We escalated this issue already to out IT and Salesforce team and

timestamp1650455100000

Partner Portal - Activation/deactivation function in the partner portal not working – Resolved

by Daniel Sánchez, Technical Support Agent

We are happy to inform you that the issue “Activation/deactivation function in the partner portal not working“ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

Partner Portal - Activation/deactivation function in the partner portal not working – Resolved

timestamp1650382702836

⚠️ Code Red: Partner Portal - Activation / Deactivation function in partner portal not working ⚠️

We’re experiencing a service outage with Activation / Deactivation function in partner portal. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours

⚠️ Code Red: Partner Portal - Activation / Deactivation function in partner portal not working ⚠️

timestamp1650303152715

⚠️ Code Red: Inadvertent AI-12 dashcam remote factory reset

by Rachel Cheyfitz, Product Marketing

Partner messaging

On Sunday April 17 th, 2022, a remote factory reset command was inadvertently sent from the North American Surfsight cloud to 31,536 of our partners’ devices. We are sharing an internal document with you explaining the details of this

⚠️ Code Red: Inadvertent AI-12 dashcam remote factory reset

timestamp1649146200000

📢 New WLP Rollout Update 📢

by Nadav Bahat, Product Marketing

Product updates

The product team has decided to change the rollout strategy of the new White Label Portal. Please find the attached internal announcement including communication guidelines and letter templates for external communication. The Product

📢 New WLP Rollout Update 📢