10 days agoCANCELLED - Scheduled Database Maintenance – Potential API Downtimeby Natalia Correa, Technical Support EngineerWe want to notify you that the February 8, 2025, scheduled database maintenance for both Clouds has been cancelled. As soon as the next database maintenance is planned, we will notify you. We sincerely regret any inconvenience and value
15 days agoScheduled Database Maintenance – Potential API Downtimeby Natalia Correa, Technical Support EngineerWe would like to inform you about the scheduled database maintenance for both Clouds on February 8, 2025. During this time, there will be a downtime that may impact API access. Duration of the Database Maintenance: We expect a downtime of
15 days agoResolved: Livestreming issue by Dror Tesler, Senior Support EngineerWe are happy to announce that we have fixed the livestreaming issue on US and EU clouds. Additionally, we were notified by AWS that between January 28 10:56 PM and January 29 3:06 AM PST, they experienced an issue for CloudFront customers
16 days agoℹ️ Service Impact Announcement: Live stream Issue - (RESOLVED)ℹ️by Mauricio Niebles, TS3We are pleased to inform you that the issue with the Live Stream display has been resolved. Duration: 2025-01-28 09:40 p.m. UTC - 2025-01-28 11:21 p.m. UTC Impact of the degraded performance: When consulting the live streaming, it does
16 days agoℹ️ Service Impact Announcement: Live stream Issue ℹ️by Mauricio Niebles, TS3SupportWe are currently experiencing problems with the live streaming. Impact of the degraded performance: When consulting the live streaming, it does not load or is too slow. Partners impacted by the degraded performance: NA cloud and EU
17 days agoRESOLVED - Code Red: There is a problem with the partner portal, Surf UI and API calls on the US cloud by Dror Tesler, Senior Support EngineerWe are happy to inform you that the problem with the partner portal, Surf UI and API calls on the US cloud has been resolved. Please find further details below. Duration of the service outage: 90 minutes. Impact of the service outage: NA
17 days agoCode Red: There is a problem with the partner portal, Surf UI and API calls on the US cloudby Dror Tesler, Senior Support EngineerIn the NA cloud, we are experiencing a problem with the Partner portal , Surf UI and API calls. This affects all NA cloud customers Partners impacted by the service outage: NA cloud We appreciate your patience and apologize for the
20 days agoℹ️ Service Impact Announcement: Our systems are experiencing an inconsistent failure rate affecting Partner Portal, Surfsight Site, and API calls - (RESOLVED)ℹ️ by Mauricio Niebles, TS3We are pleased to inform you that the degraded performance issue that was being experienced with a high rate of code errors has been resolved. Duration: 2025-01-23 10:43 p.m. UTC - 2025-01-24 08:02 p.m. UTC Impact of the degraded