timestamp1731526734441Code Red: High Volume in API errors⚠️– RESOLVEDby Mauricio Niebles, TS3SupportCode RedWe are happy to inform you that the issue “High volume of API errors” has been resolved. Please find further details below. Duration of the service outage: The issue had a duration of 1H 16 mins. Impact of the service outage: High volume
timestamp1731521114770⚠️ Code Red: High Volume in API errors.⚠️by Mauricio Niebles, TS3SupportCode RedWe are experiencing a service outage: High volume of API errors, Please find further details below. Impact of the service outage: We are currently experiencing a high volume of API errors. Partners impacted by the service outage: US
timestamp1729000620000Firmware 3.13 is rolling out!by Ben GoldfarbNew releaseHardware and firmware updatesFirmware Update 3.13 is rolling out The latest firmware update, 3.13, for the AI-12 dashcam is rolling out. What’s included: Power loss file protection Increase privacy with watermarks Hotspot control The limited-release phase of the
timestamp1727791860000Important notice: Changes to the Surfsight APIby Ben GoldfarbUpcoming changes to the Surfsight® API that may impact your use of the service. Create Drivers and Update Drivers APIs - (Validate the “organizationId ” parameter) When creating a new driver persona in the Organization, (POST/drivers
timestamp1725991200000Code Red reduced to Service Impact: intermittent live streaming issues still persist (US cloud only) – RESOLVED (09/10/2024, 06:00 p.m. UTC)by Daniel Sanchez, Technical support agentWe are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below. Duration of
timestamp1725916166043Code Red reduced to Service Impact: Intermittent Live streaming issues still persist (The Surfsight portal does not load dashcams, Surfsight API calls return errors, are back to normal). US cloud only – UPDATED 2:05 PM PSTby Perla PerezThe team monitoring still shows the below items as resolved. It is not possible to stream live video. The Surfsight partner portal does not load. Some online dashcams are reporting being offline. The team continues working on an
timestamp1721666421545Resolved: Code Red: Maps section in the White label portal by Dror Tesler, Senior Support EngineerRESOLVED: the issue with the map section of White Label portal. Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All partners , US and EU cloud More info on Jira :
timestamp1721561880000⚠️ Code Red: Maps section in the White label portal ⚠️by Dror Tesler, Senior Support EngineerWe are experiencing a service outage with Maps section in the White label portal. Please find further details below: Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All
timestamp1720339800000RESOLVED: Code Red: (EU only) Trouble with UI logins and API calls by Dror Tesler, Senior Support EngineerRESOLVED: We are experiencing a service interruption with the Partner Portal and API calls ,Our team is working to restore service. We apologize for the inconvenience. Partners impacted by the service outage: EU cloud. We appreciate
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