Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

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⚠️ Code Red: Partner Portal and API calls not working for US cloud ⚠️

by Natalia Correa, TS3

We are experiencing a service outage with the Partner Portal and the API calls. Our team is currently working to restore the service. We apologize for any inconvenience. The US cloud may be affected. This notice was delivered to

⚠️ Code Red: Partner Portal and API calls not working for US cloud ⚠️

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ℹ️ Surfsight add-in within MyGeotab - "Issue loading this page" error - RESOLVED

by Silvia Arce, Technical Support Engineer

We’re currently experiencing degraded performance issues with the Surfsight add-in within MyGeotab - "Issue loading this page" error. Our team is currently working to restore normal performance levels. We apologize for any

ℹ️ Surfsight add-in within MyGeotab - "Issue loading this page" error - RESOLVED

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ℹ️ Service Impact Announcement ℹ️ : Surfsight add-in within MyGeotab - "Issue loading this page" error

by Silvia Arce, Technical Support Engineer

We’re currently experiencing degraded performance issues with the Surfsight add-in within MyGeotab. This may affect some users. Our team is currently working to restore normal performance levels. We apologize for any

ℹ️ Service Impact Announcement ℹ️ : Surfsight add-in within MyGeotab - "Issue loading this page" error

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⚠️ Code Red: system is down for US cloud - RESOLVED ⚠️

by Dror Tesler, Support Engineer

We’re experiencing a service outage with US cloud. Our team is currently working to restore the service. We apologize for any inconvenience. US cloud may be affected. - RESOLVED PR-0005082 This notice was delivered to <employees only>

⚠️ Code Red: system is down for US cloud - RESOLVED ⚠️

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Important notice: changes to the Surfsight API

by Sharon Schnee

Two upcoming changes to the Surfisght API may impact your use of the service. 1. The DELETE/organization/{orgId} API call will change to DELETE/organizations/{orgId} to be consistent with other Organizations endpoints. 2.

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⚠️ Code Red: Outage - Partner & Surfsight Portals ⚠️

by Jerry Gomez, Technical Support

We’re experiencing a service outage with the Partner & Surfsight Portals. Our team is currently working to restore the service. We apologize for any inconvenience. This notice was delivered to employees only.

⚠️ Code Red: Outage - Partner & Surfsight Portals ⚠️

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Important notice: changes to the Surfsight API

by Sharon Schnee

Two upcoming changes to the Surfsight® API may impact your use of the service. Certain events can only accept none for the data type using the dataType parameter. Previously, attempting to set up these events with a snapshot or video type

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⚠️ Code Red: Partner Portal - not loading ⚠️ RESOLVED

by Silvia Arce, TS3

We’re experiencing a service outage with the Admin Portal / Partner Portal. Our team is currently working to restore the service. We apologize for any inconvenience. —RESOLVED— Jira tickets: Admin Portal:

⚠️ Code Red: Partner Portal - not loading ⚠️ RESOLVED

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Code Red – Partner Portal Not Loading – resolved

by Jerry Gomez, TS3

We are happy to inform you that the {PR-0004743} has been resolved. We appreciate your patience and apologize for the temporary inconvenience.