Surfsight Internal Updates

Auxiliary camera field trial announcement and communication guidelines 🌻

by Rozi Buber
To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the
Hardware and firmware updates
Partner messaging

🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM
Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -
Hardware and firmware updates
GTM
Collateral updates

RESOLVED - ℹ️ Service Impact Announcement ℹ️ : White Label Portal Logos

by Jerry Gomez, Technical Support
Support
We are happy to inform you that the White Label Portal issue has been resolved both US and EU. We appreciate your patience and apologize for the temporary inconvenience.

ℹ️ Service Impact Announcement ℹ️ : White Label Portal Logos

by Jerry Gomez, Technical Support
Support
Code Red
As of today at ~8:50 AM PST we were notified by US cloud partners that are using WLP that the custom logos reverted back to Surfsight logos. Our R&D team was notified and discovered a bug, which they're working on resolving ASAP. Is has

Did you know... Reusable Components Positioning and Messaging 🤔🤔

by Nadav Bahat, Product Marketing
Did you know
Hey there Lytx colleagues! The Reusable Components release is right around the corner, and this time we are excited to share the Reusable Components Positioning and Messaging document. What can you find in the document: Background and

⚠️ RESOLVED Code Red: Live View - US cloud only ⚠️

by Perla Perez, Tech Support
Support
We are happy to inform you that the issue was RESOLVED at 1:45 MST, and we have verified all our services are back to normal operation mode has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

⚠️ UPDATE Code Red: Live View - US cloud only ⚠️

by Perla Perez, Tech Support
Support
Code Red
We’re experiencing an Amazon AWS service impairment may be causing latency to some Surfsight services. We are closely monitoring the situation and taking appropriate actions to minimize the impact. Our team is currently working to restore

⚠️ Code Red: Live View - NA only ⚠️

by Perla Perez, Tech Support
Support
Code Red
We’re experiencing a service outage with mediacores that service our Live View service. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours For more information contact:

Did you know... Are you ready for the reusable components rollout? 🤔🤔

by Nadav Bahat, Product Marketing
Did you know
Hey there colleagues! Did you know? We're still working on the Reusable Components and Lytx Vision Platform rollout. So far, we've had one technical training and one positioning & messaging training. Couldn’t make it? Make sure you join the