Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

timestamp1649761789730

🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM

Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -

timestamp1661385923233

ℹ️ Service Impact Announcement ℹ️ Code Red incident that accrued August 15th 2022 and impacted the US cloud device connectivity service (API & UI)

Lytx employees, We have prepared an internal massaging document regarding the last Code Red incident that accrued August 15th 2022 and impacted the US cloud device connectivity service (API & UI). Root Cause of Issue: The latest deployment

ℹ️ Service Impact Announcement ℹ️ Code Red incident that accrued August 15th 2022 and impacted the US cloud device connectivity service (API & UI)

timestamp1660602971143

⚠️ RESOLVED - Code Red: Server down - All systems: Admin Portal, Partner Portal and Surfsight Site are down ⚠️

by Perla Perez, Technical Support

We are happy to inform you that Service has been restored. We appreciate your patience and apologize for the temporary inconvenience. This notification is internal only, notification to partners will be send shortly

⚠️ RESOLVED - Code Red: Server down - All systems: Admin Portal, Partner Portal and Surfsight Site are down ⚠️

timestamp1660600819293

⚠️ Code Red: Server down - All systems: Admin Portal, Partner Portal and Surfsight Site are down ⚠️

by Perla Perez, Technical Support

We’re experiencing a service outage with our servers both US and EU clouds are affected. Our team has been notified currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours This

⚠️ Code Red: Server down - All systems: Admin Portal, Partner Portal and Surfsight Site are down ⚠️

timestamp1660481533778

An ode to the Surfsight knowledge base

by Rachel Cheyfitz, PMK

Knowledgebase - A Limmerick by Rachel Cheyfitz There once was a knowledgebase for Surfsight It was ok, but something wasn’t quite right Until came our Prod team to change the theme Nadav, Zlil, Liron for the color scheme Come visit to see,

An ode to the Surfsight knowledge base

timestamp1660165715875

RESOLVED - ℹ️ Service Impact Announcement ℹ️ : White Label Portal Logos

by Jerry Gomez, Technical Support

We are happy to inform you that the White Label Portal issue has been resolved both US and EU. We appreciate your patience and apologize for the temporary inconvenience.

RESOLVED - ℹ️ Service Impact Announcement ℹ️ : White Label Portal Logos

timestamp1660163640714

ℹ️ Service Impact Announcement ℹ️ : White Label Portal Logos

by Jerry Gomez, Technical Support

As of today at ~8:50 AM PST we were notified by US cloud partners that are using WLP that the custom logos reverted back to Surfsight logos. Our R&D team was notified and discovered a bug, which they're working on resolving ASAP. Is has

ℹ️ Service Impact Announcement ℹ️ : White Label Portal Logos

timestamp1659078000000

Did you know... Reusable Components Positioning and Messaging 🤔🤔

by Nadav Bahat, Product Marketing

Hey there Lytx colleagues! The Reusable Components release is right around the corner, and this time we are excited to share the Reusable Components Positioning and Messaging document. What can you find in the document: Background and

Did you know... Reusable Components Positioning and Messaging 🤔🤔

timestamp1659046049835

⚠️ RESOLVED Code Red: Live View - US cloud only ⚠️

by Perla Perez, Tech Support

We are happy to inform you that the issue was RESOLVED at 1:45 MST, and we have verified all our services are back to normal operation mode has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

⚠️ RESOLVED Code Red: Live View - US cloud only ⚠️