Surfsight Internal Updates

Surfsight Internal Updates

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ℹ️ Service Impact Announcement: {Dashcams are getting offline in the NA Cloud} ℹ️

by Silvia Arce, Technical Support Engineer
We are experiencing degraded performance issues with {Dashcams getting offline in the NA Cloud}. Please find further details below. After further investigation, we have determined that the service outage impacted a subset of the dashcams.
Support

ℹ️ Service Impact Announcement: {Some dashcams are getting offline in the NA Cloud}ℹ️

by Silvia Arce, Technical Support Engineer
We are currently experiencing a service outage with {Some dashcams are getting offline in the NA Cloud}. Please find further details below. Impact of the degraded performance: Some devices going offline in the NA cloud. Our team is
Support

⚠️ Code Red: {Dashcams are getting offline in the NA Cloud} ⚠️

by Silvia Arce, Technical Support Engineer
We are experiencing a service outage with - Dashcams getting offline in the NA Cloud -. Please find further details below. Impact of the degraded performance. Devices going offline in NA Cloud Our team is currently investigating. We
Support
Code Red

C12-2024 is out! 🚀

by Ben Goldfarb
New release
C12-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! Select single or double-view camera footage You can add an optional parameter to the event media reusable component in order to select single or double-view
C12-2024 is out! 🚀

ℹ️ Service Impact Announcement: high volume of events without media and decrease in webhooks since yesterday - RESOLVED ℹ️

by Daniel Sanchez, Technical support agent
Support
We are pleased to inform you that the previously reported degraded performance issues (please find further details below) have been resolved. Duration: 2024-12-20 12:30 p.m. UTC - 2024-12-23 09:30 p.m. UTC. Impact of the degraded
ℹ️ Service Impact Announcement: high volume of events without media and decrease in webhooks since yesterday - RESOLVED ℹ️

⚠️ Code Red: All EU APIs are down. ⚠️ (RESOLVED)

by Mauricio Niebles, TS3 Support
Support
Code Red
We are happy to inform you that the service outage with the EU APIs being down has been resolved. Please find further details below. Impact of the service outage: All EU APIs. Partners impacted by the service outage: EU cloud. Duration
⚠️ Code Red: All EU APIs are down. ⚠️ (RESOLVED)

ℹ️ Service Impact Announcement: It is not possible to change the dashcam's billing status via Partner Portal ℹ️-RESOLVED-

by Silvia Arce, Technical Support Engineer
We are currently experiencing degraded performance issues with {Services Impacted}. Please find further details below. -RESOLVED- Impact of the degraded performance: It is not possible to change the dashcam's billing status via the Partner
Support

C11-2024 is out! 🚀

by Ben Goldfarb
New release
C11-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! Increased the Accuracy of File Size Verification This feature verifies the video file size before informing the user that the file is ready for download. It
C11-2024 is out! 🚀

ℹ️ Service Impact Announcement: it is not possible to change the dashcam billing status via the partner portal ℹ️

by Daniel Sanchez, Technical support agent
Support
We are currently experiencing degraded performance issues with the partner portal. Please find further details below. Impact of the degraded performance: it is not possible to change the dashcam billing status via the partner
ℹ️ Service Impact Announcement: it is not possible to change the dashcam billing status via the partner portal ℹ️