Surfsight Internal Updates

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Auxiliary camera field trial announcement and communication guidelines 🌻

To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the

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🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM

Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -

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⚠️ RESOLVED Code Red: Live View - US cloud only ⚠️

by Perla Perez, Tech Support

We are happy to inform you that the issue was RESOLVED at 1:45 MST, and we have verified all our services are back to normal operation mode has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

⚠️ RESOLVED Code Red: Live View - US cloud only ⚠️

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⚠️ UPDATE Code Red: Live View - US cloud only ⚠️

by Perla Perez, Tech Support

We’re experiencing an Amazon AWS service impairment may be causing latency to some Surfsight services. We are closely monitoring the situation and taking appropriate actions to minimize the impact. Our team is currently working to restore

⚠️ UPDATE Code Red: Live View - US cloud only ⚠️

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⚠️ Code Red: Live View - NA only ⚠️

by Perla Perez, Tech Support

We’re experiencing a service outage with mediacores that service our Live View service. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours For more information contact:

⚠️ Code Red: Live View - NA only ⚠️

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🚀New release: E12&13-2022 is out🚀

E12&13 release is out! Check out what’s included: standby in/out events are back, with more notification options available in the Surfsight Portal together with more new UI features. we’ve started our gradual facelift for the Partner Portal

🚀New release: E12&13-2022 is out🚀

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🖨️ Draft version: E12/E13-22 🖨️

by Nadav Bahat, Product Marketing

The draft version of E12/13-22 release notes is here! Take a look. Read all about this release new features, enhancements, and the bugs we fixed in the draft release notes. Important announcement: As we are planning to focus on large

🖨️ Draft version: E12/E13-22 🖨️

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Known issue announcement resolved: posted speed

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings

Product updates

To all IB employees, We’re pleased to announce that the new posted speed feature is now working!! Please feel free to let any partners know. Documentation has been updated as outlined in the E11 release notes here. The API reference has

Known issue announcement resolved: posted speed

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3.10.25 is out for the Surfsight firmware! 🚀

Firmware 3.10.25 is being delivered to your partners’ devices as we speak, resolving several important bug issues. Access all the details: in the knowledge base or from this PDF document

3.10.25 is out for the Surfsight firmware! 🚀