Surfsight Internal Updates

Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

ℹ️ Service Impact Announcement ℹ️ : White Label Portal Logos

by Jerry Gomez, Technical Support
Support
Code Red
As of today at ~8:50 AM PST we were notified by US cloud partners that are using WLP that the custom logos reverted back to Surfsight logos. Our R&D team was notified and discovered a bug, which they're working on resolving ASAP. Is has
ℹ️ Service Impact Announcement ℹ️ : White Label Portal Logos

🖨️ Draft version: E14/E15-22 🖨️

by Nadav Bahat, Product Marketing
New release
GTM
The draft version of E14/15-22 release notes is here! Take a look. Read all about this release new features, enhancements, and the bugs we fixed in the draft release notes. Important announcements Release notes changes Starting with this
🖨️ Draft version: E14/E15-22 🖨️

⚠️ RESOLVED Code Red: Live View - US cloud only ⚠️

by Perla Perez, Tech Support
Support
We are happy to inform you that the issue was RESOLVED at 1:45 MST, and we have verified all our services are back to normal operation mode has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
⚠️ RESOLVED Code Red: Live View - US cloud only ⚠️

⚠️ UPDATE Code Red: Live View - US cloud only ⚠️

by Perla Perez, Tech Support
Support
Code Red
We’re experiencing an Amazon AWS service impairment may be causing latency to some Surfsight services. We are closely monitoring the situation and taking appropriate actions to minimize the impact. Our team is currently working to restore
⚠️ UPDATE Code Red: Live View - US cloud only ⚠️

⚠️ Code Red: Live View - NA only ⚠️

by Perla Perez, Tech Support
Support
Code Red
We’re experiencing a service outage with mediacores that service our Live View service. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours For more information contact:
⚠️ Code Red: Live View - NA only ⚠️

🖨️ Draft version: E12/E13-22 🖨️

by Nadav Bahat, Product Marketing
New release
GTM
The draft version of E12/13-22 release notes is here! Take a look. Read all about this release new features, enhancements, and the bugs we fixed in the draft release notes. Important announcement: As we are planning to focus on large
🖨️ Draft version: E12/E13-22 🖨️

Known issue announcement resolved: posted speed

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Product updates
Support
To all IB employees, We’re pleased to announce that the new posted speed feature is now working!! Please feel free to let any partners know. Documentation has been updated as outlined in the E11 release notes here. The API reference has
Known issue announcement resolved: posted speed

Did you know? 🤔🤔

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Did you know
GTM
Did you know …? Did you know that we have dedicated launch channels in 🏆 Teams? You can find them in the Surfsight Go-to-Market team. Got general product questions? Ask us in the same Team, here. Need access? Contact MJ.
Did you know? 🤔🤔

Known issue announcement: posted speed

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Product updates
Support
To all IB employees, Since the E11 release, we have learned that the new posted speed feature is not working. For this reason, we have removed it temporarily while we work on the fix. We’ll keep you updated and let you know when the feature
Known issue announcement: posted speed