Surfsight Internal Updates

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Auxiliary camera field trial announcement and communication guidelines 🌻

To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the

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🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM

Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -

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An ode to the Surfsight knowledge base

by Rachel Cheyfitz, PMK

Knowledgebase - A Limmerick by Rachel Cheyfitz There once was a knowledgebase for Surfsight It was ok, but something wasn’t quite right Until came our Prod team to change the theme Nadav, Zlil, Liron for the color scheme Come visit to see,

An ode to the Surfsight knowledge base

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🚀New release: E10 and G15 are out! 🚀

by Nadav Bahat, Product Marketing

Hi there, We are releasing both the E10 general cloud release and the G15-22 Geotab add-in release today! Check it out! What’s included✨? E10: New API call to retrieve drivers by organization Enhanced billing data to keep track of monthly

🚀New release: E10 and G15 are out! 🚀

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⚠️ Code Red update: Inadvertent AI-12 dashcam remote factory reset

by Rachel Cheyfitz, Product Marketing

Partner messaging

Messaging regarding the inadvertent North American factory reset of April 2022 has been updated and now includes lessons learned. The internal document can be viewed here: 18APRIL2022-remote-factory-reset.pdf The partner-facing template can

⚠️ Code Red update: Inadvertent AI-12 dashcam remote factory reset

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⚠️ Code Red: Inadvertent AI-12 dashcam remote factory reset

by Rachel Cheyfitz, Product Marketing

Partner messaging

On Sunday April 17 th, 2022, a remote factory reset command was inadvertently sent from the North American Surfsight cloud to 31,536 of our partners’ devices. We are sharing an internal document with you explaining the details of this

⚠️ Code Red: Inadvertent AI-12 dashcam remote factory reset

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Supporting collaboration across fleets and organizations

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings

Partner messaging

As you all probably already know, we’ve started releasing a variety of features that support collaboration between partners, and collaboration with “external” users. Going forward, please refrain from using the term mixed fleets when

Supporting collaboration across fleets and organizations

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📢 New WLP Rollout Update 📢

by Nadav Bahat, Product Marketing

Product updates

The product team has decided to change the rollout strategy of the new White Label Portal. Please find the attached internal announcement including communication guidelines and letter templates for external communication. The Product

📢 New WLP Rollout Update 📢

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📹 Reminder: aux cams messaging is updated 📹

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings

DEAR FRONT-OFFICE FRIENDS! This is a reminder. We’ve put together messaging for you that you can use when managing discussions with partners around aux camera plans. Please be sure to keep the messaging document internal and only use it to