Surfsight Internal Updates

⚠️ Code Red: Resolved - Partner & Surfsight Portals ⚠️

by Jerry Gomez, Technical Support
Support
This notice was delivered to employees only

⚠️ Code Red: Outage - Partner & Surfsight Portals ⚠️

by Jerry Gomez, Technical Support
Support
Code Red
We’re experiencing a service outage with the Partner & Surfsight Portals. Our team is currently working to restore the service. We apologize for any inconvenience.  This notice was delivered to employees only.

ℹ️ Service Impact Announcement ℹ️ : More video events are created that the allowed per Data Profile.Update: The fix is in test, and will be deployed next week.

by Dror Tesler, Support engineer
Support
We’re currently experiencing degraded performance issues with: More video events are created that the allowed per Data Profile. Our team is currently working to restore normal performance levels. We apologize for any

Important notice: changes to the Surfsight API

by Sharon Schnee
Two upcoming changes to the Surfsight® API may impact your use of the service.  Certain events can only accept none for the data type using the dataType parameter. Previously, attempting to set up these events with a snapshot or video type
Announncement
Support

⚠️ Code Red: Partner Portal - not loading ⚠️ RESOLVED

by Silvia Arce, TS3
Support
Code Red
We’re experiencing a service outage with the Admin Portal / Partner Portal. Our team is currently working to restore the service. We apologize for any inconvenience. —RESOLVED— Jira tickets: Admin Portal:

Code Red – Partner Portal Not Loading – resolved

by Jerry Gomez, TS3
We are happy to inform you that the {PR-0004743} has been resolved. We appreciate your patience and apologize for the temporary inconvenience.
Support
Code Red

⚠️ Code Red: Partner Portal not loading - NA⚠️

by Silvia Arce, Technical Support Engineer
Support
We’re experiencing a service outage with the Partner Portal. Our team is currently working to restore the service. We apologize for any inconvenience.  This notice was delivered to employees and partners

Updated AI-12 spec sheet

by Rozi Buber
Announncement
Following the SD replacement, the AI-12 spec sheet has been updated and published on Seismic. Alongside this update, we have also incorporated some other adjustments: The lens field of view has been corrected to reflect the accurate

⚠️ Code Red: Surfsight Portal - Live View not working ⚠️ RESOLVED

by Silvia Arce, Technical Support Engineer
Support
Code Red
We’re experiencing a service outage with Surfsight Portal - Live view not working. Our team is currently working to restore the service. We apologize for any inconvenience. - RESOLVED - Resolution steps: Please open the browser of your