Surfsight Internal Updates

Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

⚠️ RESOLVED Code Red: Surfsight portal - Live streaming not working (NA cloud only) ⚠️

by Daniel Sanchez, Technical support agent
Support
Code Red
We are happy to inform you that the service outage with live-streaming (NA cloud only) has been resolved. We appreciate your patience and apologize for the temporary inconvenience. Jira ticket:
⚠️ RESOLVED Code Red: Surfsight portal - Live streaming not working (NA cloud only) ⚠️

⚠️ Code Red: Surfsight portal - Live streaming not working (NA cloud only)⚠️

by Daniel Sanchez, Technical support agent
Support
Code Red
We are experiencing a service outage with live streaming (NA cloud only). Our team is currently working to restore the service. We apologize for any inconvenience. Jira ticket: https://lytx.atlassian.net/browse/SUR-5981 Salesforce
⚠️ Code Red: Surfsight portal - Live streaming not working (NA cloud only)⚠️

Important notice: changes to the Surfsight API

by Rachel Gottesman, Technical Writer
An upcoming change to the Surfisght API may impact your use of the service.  The following parameters were previously optional and will now be required in the PUT /devices/{imei}/event-config, POST /organizations/{orgId}/event-settings,
Announncement
Support

3.11 firmware version job aids

by Nadav Bahat, Senior Product Marketing Manager
New release
GTM
Hi team! 3.11 firmware version is in rollout and I am happy to send over some job aids to help you speak with partners about it. AI-12 3.11 firmware version selling and marketing guide - Use this as you prep for presenting these features
3.11 firmware version job aids

Latency Issue – US cloud only LiveView and Recording Streaming – resolved

by Dror Tesler, Support Engineer
We are happy to inform you that the Latency Issue – US cloud only LiveView and Recording Streaming has been resolved. We appreciate your patience and apologize for the temporary inconvenience. This notice was delivered to employees and
Support

ℹ️ Service Impact Announcement ℹ️ : Latency Issue - US cloud only LiveView and Recording Streaming

by Perla Perez
Support
We’re currently experiencing a latency in the US cloud Live View and Recording Streaming features.  Our team is currently working to restore normal performance levels. We apologize for any inconvenience. We will update you by tomorrow
ℹ️ Service Impact Announcement ℹ️ : Latency Issue - US cloud only LiveView and Recording Streaming

Important notice: changes to the Surfsight API

by Rachel Gottesman, Technical Writer
Three upcoming changes to the Surfisght API may impact your use of the service:  The password parameter in the recordingEncryption object returned in our GET /organizations/{orgId}/default-settings API call will be removed. Integration
Announncement
Support

🖨️ Draft version: E22/23-2022 🖨️

by Rachel Gottesman, Technical Writer
New release
GTM
The draft version of E22/23 release notes is here! Take a look. Read all about this release’s new features, enhancements, and the bugs we fixed in the draft release notes. For more information: E22/23 slides, including next planned
🖨️ Draft version: E22/23-2022 🖨️

Firmware v3.11 is rolling out!

by Rachel Gottesman, Technical Writer
New release
Hardware and firmware updates
Firmware version 3.11 is beginning its controlled roll out! 🚀 The rollout will begin with devices connected to the U.S. cloud. What’s included this time around? What’s new? Check it out! A new lane weaving event when a vehicle crosses
Firmware v3.11 is rolling out!