Surfsight Internal Updates

Auxiliary camera field trial announcement and communication guidelines ๐ŸŒป

by Rozi Buber
To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the
Hardware and firmware updates
Partner messaging

๐Ÿš€๐Ÿš€ v3.10 release package and more ๐Ÿš€๐Ÿš€

by Rachel Cheyfitz, GTM
Hi team! ๐Ÿ‘ช As part of our efforts to continuously improve communications, weโ€™ve created a new document called the โ€œrelease packageโ€. The release package is to be included in all major launches (not every sprint). So, without further ado -
Hardware and firmware updates
GTM
Collateral updates

5.3 million distracted and risky driving events!

by Nadav Bahat, Product Marketing
Did you know
Tap yourself on the back because the product that you are supporting has detected 5.3 million distracted and risky driving events in the past three months, in the US alone! These events have triggered real-time alerts, some of which may

Did you know? ๐Ÿค”๐Ÿค”

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Did you know
GTM
Did you know โ€ฆ? Did you know that we have dedicated launch channels in ๐Ÿ† Teams? You can find them in the Surfsight Go-to-Market team. Got general product questions? Ask us in the same Team, here. Need access? Contact MJ.

Known issue announcement: posted speed

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Product updates
Support
To all IB employees, Since the E11 release, we have learned that the new posted speed feature is not working. For this reason, we have removed it temporarily while we work on the fix. Weโ€™ll keep you updated and let you know when the feature

Code red: live view not working โ€“ US cloud only โ€“ resolved

by Daniel Sanchez, Technical Support Agent
Support
Code Red
We are happy to inform you that the issue โ€œLive view not working โ€“ US cloud onlyโ€œ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

โš ๏ธ Code Red: Live View not working - US Cloud Only โš ๏ธ

by Jerry Gomez, Technical Support Enginneer
Support
Code Red
Some customers may be experiencing a service outage with Live streaming not working on the US cloud. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours

๐Ÿš€New release: E10 and G15 are out! ๐Ÿš€

by Nadav Bahat, Product Marketing
Announncement
New release
Hi there, We are releasing both the E10 general cloud release and the G15-22 Geotab add-in release today! Check it out! Whatโ€™s includedโœจ? E10: New API call to retrieve drivers by organization Enhanced billing data to keep track of monthly

โš ๏ธ RESOLVED-Code Red: Live Streaming not working - Both EU and US Clouds โš ๏ธ

by Perla Perez
Support
Code Red
We are happy to inform you that the Live stream outage has been resolved. We appreciate your patience and apologize for the temporary inconvenience.