Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

timestamp1653656400000

Auxiliary camera field trial announcement and communication guidelines 🌻

To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the

timestamp1726804200000

ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️ – UPDATE (03:40 UTC)

by Natalia Correa, Technical Support Agent

The latency for processing virtual events media uploads is continuing to improve. The support team will continue to work until all the media file uploads are processed. Impact of the degraded performance: The failure rate of virtual event

ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️ – UPDATE (03:40 UTC)

timestamp1726780898921

ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️

by Mauricio Niebles, TS3

We are currently experiencing degraded performance issues with the uploading of virtual events. Please find further details below. Impact of the degraded performance: The failure rate of virtual event media upload has increased. The issue

ℹ️ Service Impact Announcement: The failure rate of virtual event media upload has increased ℹ️

timestamp1725991200000

Code Red reduced to Service Impact: intermittent live streaming issues still persist (US cloud only) – RESOLVED (09/10/2024, 06:00 p.m. UTC)

by Daniel Sanchez, Technical support agent

We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below. Duration of

timestamp1725916166043

Code Red reduced to Service Impact: Intermittent Live streaming issues still persist (The Surfsight portal does not load dashcams, Surfsight API calls return errors, are back to normal). US cloud only – UPDATED 2:05 PM PST

The team monitoring still shows the below items as resolved. It is not possible to stream live video. The Surfsight partner portal does not load. Some online dashcams are reporting being offline. The team continues working on an

timestamp1721666421545

Resolved: Code Red: Maps section in the White label portal

by Dror Tesler, Senior Support Engineer

RESOLVED: the issue with the map section of White Label portal. Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All partners , US and EU cloud More info on Jira :

timestamp1721561880000

⚠️ Code Red: Maps section in the White label portal ⚠️

by Dror Tesler, Senior Support Engineer

We are experiencing a service outage with Maps section in the White label portal. Please find further details below: Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All

timestamp1720339800000

RESOLVED: Code Red: (EU only) Trouble with UI logins and API calls

by Dror Tesler, Senior Support Engineer

RESOLVED: We are experiencing a service interruption with the Partner Portal and API calls ,Our team is working to restore service. We apologize for the inconvenience. Partners impacted by the service outage: EU cloud. We appreciate

timestamp1720058132349

Service Impact Announcement: Webhook Processing Delays – Media Availability Notification – RESOLVED

by Jerry Gomez, Technical Support Agent

We are happy to inform you that the Webhook processing delays have been resolved. Please find further details below. There was a delay in notifying media availability via the webhook in the North America cloud. The backlog of notifications