Surfsight Internal Updates

Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

CANCELLED - Scheduled Database Maintenance – Potential API Downtime

by Natalia Correa, Technical Support Engineer
We want to notify you that the February 8, 2025, scheduled database maintenance for both Clouds has been cancelled. As soon as the next database maintenance is planned, we will notify you. We sincerely regret any inconvenience and value
Announncement

Scheduled Database Maintenance – Potential API Downtime

by Natalia Correa, Technical Support Engineer
We would like to inform you about the scheduled database maintenance for both Clouds on February 8, 2025. During this time, there will be a downtime that may impact API access. Duration of the Database Maintenance: We expect a downtime of
Announncement

Resolved: Livestreming issue

by Dror Tesler, Senior Support Engineer
We are happy to announce that we have fixed the livestreaming issue on US and EU clouds. Additionally, we were notified by AWS that between January 28 10:56 PM and January 29 3:06 AM PST, they experienced an issue for CloudFront customers
Support
Code Red

ℹ️ Service Impact Announcement: Live stream Issue - (RESOLVED)ℹ️

by Mauricio Niebles, TS3
We are pleased to inform you that the issue with the Live Stream display has been resolved. Duration: 2025-01-28 09:40 p.m. UTC - 2025-01-28 11:21 p.m. UTC Impact of the degraded performance: When consulting the live streaming, it does
Support

ℹ️ Service Impact Announcement: Live stream Issue ℹ️

by Mauricio Niebles, TS3
Support
We are currently experiencing problems with the live streaming. Impact of the degraded performance: When consulting the live streaming, it does not load or is too slow. Partners impacted by the degraded performance: NA cloud and EU
ℹ️ Service Impact Announcement: Live stream Issue ℹ️

RESOLVED - Code Red: There is a problem with the partner portal, Surf UI and API calls on the US cloud

by Dror Tesler, Senior Support Engineer
We are happy to inform you that the problem with the partner portal, Surf UI and API calls on the US cloud has been resolved. Please find further details below. Duration of the service outage: 90 minutes. Impact of the service outage: NA
Support
Code Red

Code Red: There is a problem with the partner portal, Surf UI and API calls on the US cloud

by Dror Tesler, Senior Support Engineer
In the NA cloud, we are experiencing a problem with the Partner portal , Surf UI and API calls. This affects all NA cloud customers Partners impacted by the service outage: NA cloud We appreciate your patience and apologize for the
Support
Code Red

ℹ️ Service Impact Announcement: Our systems are experiencing an inconsistent failure rate affecting Partner Portal, Surfsight Site, and API calls - (RESOLVED)ℹ️

by Mauricio Niebles, TS3
We are pleased to inform you that the degraded performance issue that was being experienced with a high rate of code errors has been resolved. Duration: 2025-01-23 10:43 p.m. UTC - 2025-01-24 08:02 p.m. UTC Impact of the degraded
Support