Surfsight Internal Updates

Surfsight Internal Updates

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Important update regarding aux cams supply chain

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Urgent
Partner messaging
To all Surfsight teams: We are all aware of the current situation regarding aux cam supply and we are currently working on composing appropriate messaging in collaboration with our Legal team. Messaging is expected to be delivered to you no
Important update regarding aux cams supply chain

📣📣 GTM recording October 19th 2021

by Rachel Cheyfitz, Product Marketing
The October 19 2021 🗓️ ♍ GTM forum: - Code Red messaging - New camera device cables - Release E21 - Developer portal beta - Firmware 3.10 + ADAS - Surfsight website migration - White-label portal Find this week’s GTM presentation 📝 here:
Correction
GTM

📸 Auxiliary camera updates 📸

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Collateral updates
👂 LISTEN UP! We’ve now released ✨awesome✨ knowledge base updates and a public-facing auxiliary camera explanation to help clear up any confusion.📂📂Find a cool FAQ and a PDF version of the knowledge base articles here:
📸 Auxiliary camera updates 📸

📢📢 Product communications 📢📢

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Processes
📢📢 Today we’re rolling out our new product-related communications plan. 📢📢🚩🚩 Check out our new process 👣👣 for all product-related communications that are not part of releases:🚩🚩 Teams=>Product Marketing & Documentation channel =>
📢📢 Product communications 📢📢

Ending support for wired aux cameras

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Correction
EOL/EOS
Urgent
We’re ending support for wired auxilliary cameras. Messaging can be found in the Product Marketing & Documentation channel in the Files area. Please reach out and keep your partners in the loop.
Ending support for wired aux cameras

New data plan collateral!!

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Collateral updates
Woo hoo! We have new shiny data plan FAQs ready for you. The same FAQs will be ready for partners through the Business Center (Salesforce) starting next week. Find the FAQs in our channel and start using them today. What’s next you ask?
New data plan collateral!!

Use the new global order form!

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Partner messaging
A new global order form is now available (as discussed earlier in July too)! The previous order forms required maintaining several parallel versions and created confusion. So - local shipping companies, pricing, and currency have been
Use the new global order form!

3.9.207 upgrade

by Rachel Cheyfitz, Senior Product Marketing Manager for Surfsight
Urgent
Partner messaging
Product updates
Hi Sales, Success and Support friends! As you know, we’re upgrading devices to 3.9.207 OTA for a variety of reasons. Please refer to this internal document for a detailed explanation, and for all messaging and instructions. Additionally,
3.9.207 upgrade

3.9.207 upgrade

by Rachel Cheyfitz, Senior Product Marketing Manager for Surfsight
Urgent
Partner messaging
It’s time to talk with your partners!! Hi Sales, Success and Support friends! As you know, we’re already upgrading all devices to 3.9.207 OTA. Please refer to this internal document for a detailed explanation, and for all messaging and
3.9.207 upgrade