Surfsight Internal Updates

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🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM

Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -

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Service Impact: Case emails to [email protected] down - RESOLVED

We are happy to inform you that the issue “Case emails to [email protected] down“ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

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⚠️ Service Impact: Case emails to [email protected] down ⚠️

Surfsight Team, We’re experiencing a service outage with our ticketing system. Customers are receiving a “Rejected Email” when replying to cases at [email protected]. We escalated this issue already to out IT and Salesforce team and

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Partner Portal - Activation/deactivation function in the partner portal not working – Resolved

by Daniel Sánchez, Technical Support Agent

We are happy to inform you that the issue “Activation/deactivation function in the partner portal not working“ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

Partner Portal - Activation/deactivation function in the partner portal not working – Resolved

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⚠️ Code Red: Partner Portal - Activation / Deactivation function in partner portal not working ⚠️

We’re experiencing a service outage with Activation / Deactivation function in partner portal. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours

⚠️ Code Red: Partner Portal - Activation / Deactivation function in partner portal not working ⚠️

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⚠️ Code Red: Inadvertent AI-12 dashcam remote factory reset

by Rachel Cheyfitz, Product Marketing

Partner messaging

On Sunday April 17 th, 2022, a remote factory reset command was inadvertently sent from the North American Surfsight cloud to 31,536 of our partners’ devices. We are sharing an internal document with you explaining the details of this

⚠️ Code Red: Inadvertent AI-12 dashcam remote factory reset

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⚠️ Code Red: timeline sometimes not available in Surfsight Geotab add-in ⚠️

by Daniel Sanchez, Technical Support Agent

We are experiencing an intermittent availability of the timeline functionality within the Surfsight Geotab add-in (the timeline is sometimes unavailable). Our team is currently working to restore the service. We apologize for any

⚠️ Code Red: timeline sometimes not available in Surfsight Geotab add-in ⚠️

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🚀New cloud releases: E6 is almost ready to go 🚀

by Rachel Gottesman, Technical Writer

This sprint was ON FIRE 🔥 with exciting updates - check it out … E6 is scheduled to be released 🚀 this Sunday, April 3rd: Additional shared organization and device management support! Fleet managers can add devices from multiple partners

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Errors on different API calls – Surfsight API – resolved

by Daniel Sanchez, Technical Support Agent

We are happy to inform you that the issue “Errors on different API calls“ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

Errors on different API calls – Surfsight API – resolved