Surfsight Internal Updates

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🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM

Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -

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⚠️ Code Red: Cameras not displaying in Surfsight Portal - Surfsight Portal ⚠️

by Jerry Gomez, Technical Support

We’re experiencing a service outage with the Surfsight portal. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours This notice was delivered to internal employees only.

⚠️ Code Red: Cameras not displaying in Surfsight Portal - Surfsight Portal ⚠️

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WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected – RESOLVED

by Daniel Sanchez, Technical support agent

We are happy to inform you that the issue whereby WebRTC was working intermittently and could affect live streaming and recording streaming via the Surfsight portal and via API has been resolved. We appreciate your patience and apologize

WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected – RESOLVED

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⚠️ Code Red: WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected ⚠️

by Daniel Sanchez, Technical support agent

We are experiencing an intermittent service outage. WebRTC works intermittently. Live streaming and recording streaming via the Surfsight portal and via API may be affected. Our team is currently working to restore the service. We apologize

⚠️ Code Red: WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected ⚠️

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⚠️ Resolved - Code Red: Internal Only - OrderNow data profile is applied to all US cloud attached devices ⚠️

by Victor Garcia

We are happy to inform you that the data profiles have been restored. Initial reporting came through at 9:02 am PT, and critical escalation to engineering was created at 9:06PT today, the issue was resolved at 12:31 PM PT. This notice is

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⚠️ Code Red: Internal Only - OrderNow data profile is applied to all US cloud attached devices ⚠️

by Victor Garcia

We’re experiencing a service outage with OrderNow data profile is applied to all US cloud attached devices. Initial reporting came through at 9:02 am PT, and critical escalation to engineering was created at 9:06PT today. Geotab OrderNow

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⚠️ Code Red: Internal Only - OrderNow data profile is applied to all US cloud attached devices ⚠️

by Victor Garcia

We’re experiencing a service outage with OrderNow data profile is applied to all US cloud attached devices. Initial reporting came through at 9:02 am PT, and critical escalation to engineering was created at 9:06PT today. Geotab OrderNow

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ℹ️ Service Impact Announcement ℹ️ Code Red incident that accrued August 15th 2022 and impacted the US cloud device connectivity service (API & UI)

Lytx employees, We have prepared an internal massaging document regarding the last Code Red incident that accrued August 15th 2022 and impacted the US cloud device connectivity service (API & UI). Root Cause of Issue: The latest deployment

ℹ️ Service Impact Announcement ℹ️ Code Red incident that accrued August 15th 2022 and impacted the US cloud device connectivity service (API & UI)

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⚠️ RESOLVED - Code Red: Server down - All systems: Admin Portal, Partner Portal and Surfsight Site are down ⚠️

by Perla Perez, Technical Support

We are happy to inform you that Service has been restored. We appreciate your patience and apologize for the temporary inconvenience. This notification is internal only, notification to partners will be send shortly

⚠️ RESOLVED - Code Red: Server down - All systems: Admin Portal, Partner Portal and Surfsight Site are down ⚠️