Surfsight Internal Updates

🏴⚠️ Code Red: API Invalid Token Timeout Resolved 🏴⚠️

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Code Red
On November 28th, new logging functionality was deployed to production US & EU environments as part of our E23 release (ticket SUR-3925). The deployment caused invalid tokens to fail with a 504 Gateway timeout instead of the expected 401

πŸ“£πŸ“£ Launch plan communications πŸ“£πŸ“£

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Processes
To all our fellow colleagues across teams and BUs - we’re pleased to announce that we’ve opened dedicated Microsoft Teams channels for discussions about specific launches. These channels 🎚️ are open to all! Please feel free to join,

Outage – Devices showing offline – RESOLVED

by Perla Perez
Code Red
We are happy to inform you that the outage of devices showing offline has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

⚠️ UPDATE - Code Red: Outage - Devices showing offline ⚠️

by Perla Perez
Code Red
Our R&D team was able to get the traffic back to normalcy. We will continue to monitor for some time before we declare it fixed. This is affecting US and EU instances. We apologize for any inconvenience.

⚠️ Code Red: Outage - Devices showing offline ⚠️

by Perla Perez
Code Red
We’re experiencing a service outage with Devices showing offline for multiple partners. Our team is currently working to restore the service. We apologize for any inconvenience.Β This is affecting US and EU instances.

πŸš€πŸš€πŸš€ I don't mean to brag ... but LytxLync for Surfsight is the greatest ... πŸš€πŸš€πŸš€

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Team & people
Processes
Greetings, my excellent friends! LytxLync is the employee portal here at Lytx.Β Today, we're proud to announce that Surfsight has joined the portal. Access Surfsight LytxLync now to get all the info you need as you go: Important

KB content available for partners!

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Partner messaging
Collateral updates
We are pleased to announce that all knowledge base material is now available in PDF, HTML and Word formats for partners to access and repurpose according to their needs. The materials πŸ“šπŸ“š can be found here:

Important update regarding aux cams supply chain

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Urgent
Partner messaging
To all Surfsight teams: We are all aware of the current situation regarding aux cam supply and we are currently working on composing appropriate messaging in collaboration with our Legal team. Messaging is expected to be delivered to you no

πŸ“Έ Auxiliary camera updates πŸ“Έ

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Collateral updates
πŸ‘‚ LISTEN UP! We’ve now released ✨awesome✨ knowledge base updates and a public-facing auxiliary camera explanation to help clear up any confusion.πŸ“‚πŸ“‚Find a cool FAQ and a PDF version of the knowledge base articles here: