Surfsight Internal Updates

๐Ÿ“ฃ OTA has begun ๐Ÿ“ฃ

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Hardware and firmware updates
Hi to all our front-office friends! Weโ€™re writing this short note just to let you know we started OTA upgrades to 3.10 firmware today and we notified partners as well. You can see the notification we sent here. Ask us anything and weโ€™ll get

๐Ÿ“ท EOS/EOL Aux cams ๐Ÿ“ท

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
To all of our teams - PSMs, Sales, TAMs and others - messaging regarding the auxiliary camera end of life/end of sale is ready and youโ€™re welcome to use it when communicating with your partners as follows: Instructions, messaging and more
EOL/EOS
Partner messaging
Hardware and firmware updates

๐Ÿ„ Updated AI-12 Spec Sheets ๐Ÿ„

by Elena Tardella, Channel Marketing Specialist
Announncement
Collateral updates
New AI-12 spec sheets are available to use! Find the latest versions in Seismic and the Surfsight Business Center.

Live streaming not working โ€“ Surfsight portal โ€“ resolved

by Daniel Sanchez, Technical Support Engineer
Code Red
We are happy to inform you that the issue regarding live streaming not working has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

โš ๏ธ Code Red: live streaming not working - Surfsight portalโš ๏ธ

by Daniel Sanchez, Technical Support Engineer
Code Red
Weโ€™re experiencing a service outage with the Surfsight portal. Our team is currently working to restore the service. We apologize for any inconvenience. Next update will be in 2 hours.

ADAS prep doc

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Collateral updates
Hi friends! Weโ€™ve published a new ADAS Prep doc so you can help your partners get ready in advance of upgrades and calibration. You can find the Word version here:

๐Ÿดโš ๏ธ Code Red: Partner Portal Down - Resolved ๐Ÿดโš ๏ธ

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Code Red
On December 21st, 2021 at 8:01 am PT, an unexpected outage occurred, causing the Partner Portal to be unavailable until 8:50 am PT that day. PSMs and TAMs are invited to use the following letter, and share it with any partners awaiting

๐Ÿดโš ๏ธ Code Red: API Invalid Token Timeout Resolved ๐Ÿดโš ๏ธ

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Code Red
On November 28th, new logging functionality was deployed to production US & EU environments as part of our E23 release (ticket SUR-3925). The deployment caused invalid tokens to fail with a 504 Gateway timeout instead of the expected 401

๐Ÿ“ฃ๐Ÿ“ฃ Launch plan communications ๐Ÿ“ฃ๐Ÿ“ฃ

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Processes
To all our fellow colleagues across teams and BUs - weโ€™re pleased to announce that weโ€™ve opened dedicated Microsoft Teams channels for discussions about specific launches. These channels ๐ŸŽš๏ธ are open to all! Please feel free to join,