Surfsight Internal Updates

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Auxiliary camera field trial announcement and communication guidelines 🌻

To all of our teams - PSMs, Sales, TAMs and others - as part of our rollout plan for auxiliary cameras, we will begin field testing in a few weeks, aiming to collect feedback from a small group of partner resellers before releasing to the

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🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM

Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -

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⚠️ Code Red: Surfsight Portal - Live View Not Working ⚠️

by Silvia Arce, Technical Support Engineer

We’re experiencing a service outage with the Surfsight Portal - Live View. Our team is currently working to restore the service. We apologize for any inconvenience. This notice was delivered to employees and partners.

⚠️ Code Red: Surfsight Portal - Live View Not Working ⚠️

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⚠️ RESOLVED Code Red: Surfsight portal - Live streaming not working (NA cloud only) ⚠️

by Daniel Sanchez, Technical support agent

We are happy to inform you that the service outage with live-streaming (NA cloud only) has been resolved. We appreciate your patience and apologize for the temporary inconvenience. Jira ticket:

⚠️ RESOLVED Code Red: Surfsight portal - Live streaming not working (NA cloud only) ⚠️

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⚠️ Code Red: Surfsight portal - Live streaming not working (NA cloud only)⚠️

by Daniel Sanchez, Technical support agent

We are experiencing a service outage with live streaming (NA cloud only). Our team is currently working to restore the service. We apologize for any inconvenience. Jira ticket: https://lytx.atlassian.net/browse/SUR-5981 Salesforce

⚠️ Code Red: Surfsight portal - Live streaming not working (NA cloud only)⚠️

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⚠️ Code Red: Cameras not displaying in Surfsight Portal - Surfsight Portal ⚠️

by Jerry Gomez, Technical Support

We’re experiencing a service outage with the Surfsight portal. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours This notice was delivered to internal employees only.

⚠️ Code Red: Cameras not displaying in Surfsight Portal - Surfsight Portal ⚠️

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WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected – RESOLVED

by Daniel Sanchez, Technical support agent

We are happy to inform you that the issue whereby WebRTC was working intermittently and could affect live streaming and recording streaming via the Surfsight portal and via API has been resolved. We appreciate your patience and apologize

WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected – RESOLVED

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⚠️ Code Red: WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected ⚠️

by Daniel Sanchez, Technical support agent

We are experiencing an intermittent service outage. WebRTC works intermittently. Live streaming and recording streaming via the Surfsight portal and via API may be affected. Our team is currently working to restore the service. We apologize

⚠️ Code Red: WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected ⚠️

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⚠️ Resolved - Code Red: Internal Only - OrderNow data profile is applied to all US cloud attached devices ⚠️

by Victor Garcia

We are happy to inform you that the data profiles have been restored. Initial reporting came through at 9:02 am PT, and critical escalation to engineering was created at 9:06PT today, the issue was resolved at 12:31 PM PT. This notice is