Surfsight Internal Updates

Surfsight Internal Updates

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Important update regarding aux cams supply chain

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Urgent
Partner messaging
To all Surfsight teams: We are all aware of the current situation regarding aux cam supply and we are currently working on composing appropriate messaging in collaboration with our Legal team. Messaging is expected to be delivered to you no
Important update regarding aux cams supply chain

Version E20-2021 released

by Maya Shlayen, Technical Writer
New release
Woohoo! The E20-2021 release notes are ready! 🎉 Note that a new alarm hierarchy is in place. Only the most severe alarms are delivered - helping you focus on the most severe issues, and reducing alarm fatigue. Please refer to this document
Version E20-2021 released

📸 Auxiliary camera updates 📸

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Collateral updates
👂 LISTEN UP! We’ve now released ✨awesome✨ knowledge base updates and a public-facing auxiliary camera explanation to help clear up any confusion.📂📂Find a cool FAQ and a PDF version of the knowledge base articles here:
📸 Auxiliary camera updates 📸

Version E19-21 released

by Rachel Gottesman, Technical Writer
New release
Woohoo! The E19-21 release notes are ready! 🎉 Please refer to this document in Teams to view them. They are also available for your partners from the knowledge base.
Version E19-21 released

Version G12-21 & G13-21 release

by Rachel Gottesman, Technical Writer
New release
Yay! The G12-21 & G13-21 release notes are ready! 🎉 Please refer to this document in Teams to view them. They are also available for your partners from the knowledge base.
Version G12-21 & G13-21 release

Version C18-21 release

by Rachel Gottesman, Technical Writer
New release
Hurray! The C18-21 release notes are ready! 🎉 Please refer to this document in Teams to view them. They are also available for your partners from the knowledge base.
Version C18-21 release

New data plan collateral!!

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Collateral updates
Woo hoo! We have new shiny data plan FAQs ready for you. The same FAQs will be ready for partners through the Business Center (Salesforce) starting next week. Find the FAQs in our channel and start using them today. What’s next you ask?
New data plan collateral!!

Use the new global order form!

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Partner messaging
A new global order form is now available (as discussed earlier in July too)! The previous order forms required maintaining several parallel versions and created confusion. So - local shipping companies, pricing, and currency have been
Use the new global order form!

3.9.207 upgrade

by Rachel Cheyfitz, Senior Product Marketing Manager for Surfsight
Urgent
Partner messaging
Product updates
Hi Sales, Success and Support friends! As you know, we’re upgrading devices to 3.9.207 OTA for a variety of reasons. Please refer to this internal document for a detailed explanation, and for all messaging and instructions. Additionally,
3.9.207 upgrade