Surfsight Internal Updates

ADAS prep doc

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Collateral updates
Hi friends! Weโ€™ve published a new ADAS Prep doc so you can help your partners get ready in advance of upgrades and calibration. You can find the Word version here:

E1-2022 is out! ๐Ÿš€

by Rachel Gottesman, Technical Writer
New release
Whatโ€™s included this time around? Whatโ€™s new? Check it out! Set email notifications for events in bulk Improved webhook delivery Access all the details: for the Surfsight cloud, Partner Portal, and Developer Portal: in the knowledge base or

๐Ÿดโš ๏ธ Code Red: Partner Portal Down - Resolved ๐Ÿดโš ๏ธ

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Code Red
On December 21st, 2021 at 8:01 am PT, an unexpected outage occurred, causing the Partner Portal to be unavailable until 8:50 am PT that day. PSMs and TAMs are invited to use the following letter, and share it with any partners awaiting

๐Ÿดโš ๏ธ Code Red: API Invalid Token Timeout Resolved ๐Ÿดโš ๏ธ

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Code Red
On November 28th, new logging functionality was deployed to production US & EU environments as part of our E23 release (ticket SUR-3925). The deployment caused invalid tokens to fail with a 504 Gateway timeout instead of the expected 401

๐Ÿ“ฃ๐Ÿ“ฃ Launch plan communications ๐Ÿ“ฃ๐Ÿ“ฃ

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Processes
To all our fellow colleagues across teams and BUs - weโ€™re pleased to announce that weโ€™ve opened dedicated Microsoft Teams channels for discussions about specific launches. These channels ๐ŸŽš๏ธ are open to all! Please feel free to join,

New cables are out! ๐Ÿš€

by Rachel Cheyfitz
New release
Wow wow wow wow. Who would have thought there could be so much excitement around new cables!! Weโ€™re proud to announce that three new cables are in stock and ready to be ordered:๐Ÿ”Œ RP1226๐Ÿ”Œ J1939๐Ÿ”Œ IOX for Geotab Weโ€™ve created beautiful

Outage โ€“ Devices showing offline โ€“ RESOLVED

by Perla Perez
Code Red
We are happy to inform you that the outage of devices showing offline has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

โš ๏ธ UPDATE - Code Red: Outage - Devices showing offline โš ๏ธ

by Perla Perez
Code Red
Our R&D team was able to get the traffic back to normalcy. We will continue to monitor for some time before we declare it fixed. This is affecting US and EU instances. We apologize for any inconvenience.

โš ๏ธ Code Red: Outage - Devices showing offline โš ๏ธ

by Perla Perez
Code Red
Weโ€™re experiencing a service outage with Devices showing offline for multiple partners. Our team is currently working to restore the service. We apologize for any inconvenience.ย This is affecting US and EU instances.