Surfsight Internal Updates

Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

⚠️ UPDATE - Code Red: Outage - Devices showing offline ⚠️

by Perla Perez
Code Red
Our R&D team was able to get the traffic back to normalcy. We will continue to monitor for some time before we declare it fixed. This is affecting US and EU instances. We apologize for any inconvenience.
⚠️ UPDATE - Code Red: Outage - Devices showing offline ⚠️

⚠️ Code Red: Outage - Devices showing offline ⚠️

by Perla Perez
Code Red
We’re experiencing a service outage with Devices showing offline for multiple partners. Our team is currently working to restore the service. We apologize for any inconvenience. This is affecting US and EU instances.
⚠️ Code Red: Outage - Devices showing offline ⚠️

🚀🚀🚀 I don't mean to brag ... but LytxLync for Surfsight is the greatest ... 🚀🚀🚀

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Team & people
Processes
Greetings, my excellent friends! LytxLync is the employee portal here at Lytx. Today, we're proud to announce that Surfsight has joined the portal. Access Surfsight LytxLync now to get all the info you need as you go: Important
🚀🚀🚀 I don't mean to brag ... but LytxLync for Surfsight is the greatest ... 🚀🚀🚀

KB content available for partners!

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Partner messaging
Collateral updates
We are pleased to announce that all knowledge base material is now available in PDF, HTML and Word formats for partners to access and repurpose according to their needs. The materials 📚📚 can be found here:
KB content available for partners!

Important update regarding aux cams supply chain

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Urgent
Partner messaging
To all Surfsight teams: We are all aware of the current situation regarding aux cam supply and we are currently working on composing appropriate messaging in collaboration with our Legal team. Messaging is expected to be delivered to you no
Important update regarding aux cams supply chain

📸 Auxiliary camera updates 📸

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Collateral updates
👂 LISTEN UP! We’ve now released ✨awesome✨ knowledge base updates and a public-facing auxiliary camera explanation to help clear up any confusion.📂📂Find a cool FAQ and a PDF version of the knowledge base articles here:
📸 Auxiliary camera updates 📸

AI-14 dashcam messaging

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Urgent
GTM
It has come to our attention that some partners may be inquiring about the AI-14 model. We are not ready to go to market with this product and have not received final approvals or certifications for this model. Accordingly, we are releasing
AI-14 dashcam messaging

📢📢 Product communications 📢📢

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Processes
📢📢 Today we’re rolling out our new product-related communications plan. 📢📢🚩🚩 Check out our new process 👣👣 for all product-related communications that are not part of releases:🚩🚩 Teams=>Product Marketing & Documentation channel =>
📢📢 Product communications 📢📢

Ending support for wired aux cameras

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Correction
EOL/EOS
Urgent
We’re ending support for wired auxilliary cameras. Messaging can be found in the Product Marketing & Documentation channel in the Files area. Please reach out and keep your partners in the loop.
Ending support for wired aux cameras