Surfsight Internal Updates

๐Ÿดโš ๏ธ Code Red: API Invalid Token Timeout Resolved ๐Ÿดโš ๏ธ

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Code Red
On November 28th, new logging functionality was deployed to production US & EU environments as part of our E23 release (ticket SUR-3925). The deployment caused invalid tokens to fail with a 504 Gateway timeout instead of the expected 401

๐Ÿ“ฃ๐Ÿ“ฃ Launch plan communications ๐Ÿ“ฃ๐Ÿ“ฃ

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Processes
To all our fellow colleagues across teams and BUs - weโ€™re pleased to announce that weโ€™ve opened dedicated Microsoft Teams channels for discussions about specific launches. These channels ๐ŸŽš๏ธ are open to all! Please feel free to join,

Outage โ€“ Devices showing offline โ€“ RESOLVED

by Perla Perez
Code Red
We are happy to inform you that the outage of devices showing offline has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

โš ๏ธ UPDATE - Code Red: Outage - Devices showing offline โš ๏ธ

by Perla Perez
Code Red
Our R&D team was able to get the traffic back to normalcy. We will continue to monitor for some time before we declare it fixed. This is affecting US and EU instances. We apologize for any inconvenience.

โš ๏ธ Code Red: Outage - Devices showing offline โš ๏ธ

by Perla Perez
Code Red
Weโ€™re experiencing a service outage with Devices showing offline for multiple partners. Our team is currently working to restore the service. We apologize for any inconvenience.ย This is affecting US and EU instances.

๐Ÿš€๐Ÿš€๐Ÿš€ I don't mean to brag ... but LytxLync for Surfsight is the greatest ... ๐Ÿš€๐Ÿš€๐Ÿš€

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Team & people
Processes
Greetings, my excellent friends! LytxLync is the employee portal here at Lytx.ย Today, we're proud to announce that Surfsight has joined the portal. Access Surfsight LytxLync now to get all the info you need as you go: Important

KB content available for partners!

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings
Partner messaging
Collateral updates
We are pleased to announce that all knowledge base material is now available in PDF, HTML and Word formats for partners to access and repurpose according to their needs. The materials ๐Ÿ“š๐Ÿ“š can be found here:

๐Ÿ“ธ Auxiliary camera updates ๐Ÿ“ธ

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Collateral updates
๐Ÿ‘‚ LISTEN UP! Weโ€™ve now released โœจawesomeโœจ knowledge base updates and a public-facing auxiliary camera explanation to help clear up any confusion.๐Ÿ“‚๐Ÿ“‚Find a cool FAQ and a PDF version of the knowledge base articles here:

"Product" has left the building

by Rachel Cheyfitz, Product Marketing Manager for Surfsight
Team & people
The Surfsight Israel ๐Ÿ‡ฎ๐Ÿ‡ฑ team is celebrating a slew of Jewish โœก๏ธ holidays this month ๐Ÿ—“๏ธ - and that translates into many national holidays here and many days out of the office. Please ๐Ÿ™ remember to consider these limitations and be