Surfsight Internal Updates

Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

Code Red reduced to Service Impact: Intermittent Live streaming issues still persist (The Surfsight portal does not load dashcams, Surfsight API calls return errors, are back to normal). US cloud only – UPDATED 2:05 PM PST

by Perla Perez
The team monitoring still shows the below items as resolved. It is not possible to stream live video. The Surfsight partner portal does not load. Some online dashcams are reporting being offline. The team continues working on an
Support
Code Red

Resolved: Code Red: Maps section in the White label portal

by Dror Tesler, Senior Support Engineer
RESOLVED: the issue with the map section of White Label portal. Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All partners , US and EU cloud More info on Jira :
Support
Code Red

⚠️ Code Red: Maps section in the White label portal ⚠️

by Dror Tesler, Senior Support Engineer
We are experiencing a service outage with Maps section in the White label portal. Please find further details below: Impact of the service outage: Cannot access and view trips on Maps section Partners impacted by the service outage: All
Support
Code Red

RESOLVED: Code Red: (EU only) Trouble with UI logins and API calls

by Dror Tesler, Senior Support Engineer
RESOLVED: We are experiencing a service interruption with the Partner Portal and API calls ,Our team is working to restore service. We apologize for the inconvenience. Partners impacted by the service outage: EU cloud. We appreciate
Support
Code Red

Firmware 3.12.206 is rolling out!

by Sharon Schnee
New release
Hardware and firmware updates
Firmware Update 3.12.206 is rolling out. The latest firmware update, 3.12.206, for the AI-12 dash cam is rolling out.  What’s included: New NOM label in the Certification screen An issue that caused repeated rebooting of the device was
Firmware 3.12.206 is rolling out!

ℹ️ Service Impact Announcement: Download the Device Health Report from the Partner Portal for EU cloud is not working ℹ️

by Natalia Correa, TS3
We are currently experiencing degraded performance issues with the Device Health Report from the Partner Portal. Please find further details below. Partners impacted by the degraded performance: EU cloud Our team is currently working to
Support
Code Red

Service Impact Announcement: Delays in Processing Events – RESOLVED

by Natalia Correa, TS3
We are happy to inform you that the degraded performance issues with events have been resolved. Please find further details below. Please allow 2-4 hours for all events to fully process and upload. We appreciate your patience and
Support
Code Red

ℹ️ Service Impact Announcement: Delays in Processing Events ℹ️

by Jerry Gomez
We are currently experiencing degraded performance issues with events. Please find further details below. Impact of the degraded performance: Generating Events Our team is currently working to restore normal performance levels. We
Support
Code Red

ℹ️ Service Impact Announcement: Delays in Processing Events ℹ️

by Jerry Gomez, Support Engineer
We are currently experiencing degraded performance issues with events. Please find further details below. Impact of the degraded performance: Generating Events Our team is currently working to restore normal performance levels. We
Support
Code Red