Surfsight Internal Updates

๐Ÿš€๐Ÿš€ v3.10 release package and more ๐Ÿš€๐Ÿš€

by Rachel Cheyfitz, GTM
Hi team! ๐Ÿ‘ช As part of our efforts to continuously improve communications, weโ€™ve created a new document called the โ€œrelease packageโ€. The release package is to be included in all major launches (not every sprint). So, without further ado -
Hardware and firmware updates
GTM
Collateral updates

โš ๏ธ Code Red: Inadvertent AI-12 dashcam remote factory reset

by Rachel Cheyfitz, Product Marketing
Code Red
Partner messaging
On Sunday April 17 th, 2022, a remote factory reset command was inadvertently sent from the North American Surfsight cloud to 31,536 of our partnersโ€™ devices. We are sharing an internal document with you explaining the details of this

E7-2022 is out! ๐Ÿš€

by Maya Shlayen, Technical Writer
New release
Whatโ€™s included this time around? Whatโ€™s new? Check it out! Two new events, Entering standby and Exiting standby, are available Set Organization Settings for an entire organization - even with devices from multiple partners Fleet managers

๐Ÿ“ข New WLP Rollout Update ๐Ÿ“ข

by Nadav Bahat, Product Marketing
Announncement
Product updates
The product team has decided to change the rollout strategy of the new White Label Portal. Please find the attached internal announcement including communication guidelines and letter templates for external communication. The Product

E6-2022 is out! ๐Ÿš€

by Maya Shlayen, Technical Writer
New release
Whatโ€™s included this time around? Whatโ€™s new? Check it out! Fleet managers can now add dashcams from a second partner to an existing organization More parameters that simplify retrieving event information New parameters to change the status

โš ๏ธ Code Red: timeline sometimes not available in Surfsight Geotab add-in โš ๏ธ

by Daniel Sanchez, Technical Support Agent
Code Red
We are experiencing an intermittent availability of the timeline functionality within the Surfsight Geotab add-in (the timeline is sometimes unavailable). Our team is currently working to restore the service. We apologize for any

๐Ÿš€New cloud releases: E6 is almost ready to go ๐Ÿš€

by Rachel Gottesman, Technical Writer
This sprint was ON FIRE ๐Ÿ”ฅ with exciting updates - check it out โ€ฆ E6 is scheduled to be released ๐Ÿš€ this Sunday, April 3rd: Additional shared organization and device management support! Fleet managers can add devices from multiple partners
GTM
New release

Errors on different API calls โ€“ Surfsight API โ€“ resolved

by Daniel Sanchez, Technical Support Agent
Code Red
We are happy to inform you that the issue โ€œErrors on different API callsโ€œ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

โš ๏ธ Code Red: timeline sometimes not available in Surfsight Geotab add-in โš ๏ธ

by Daniel Sanchez, Technical Support Agent
Code Red
We are experiencing an intermittent availability of the timeline functionality within the Surfsight Geotab add-in (the timeline is sometimes unavailable). Our team is currently working to restore the service. We apologize for any