Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

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🚀🚀 v3.10 release package and more 🚀🚀

by Rachel Cheyfitz, GTM

Hi team! 👪 As part of our efforts to continuously improve communications, we’ve created a new document called the “release package”. The release package is to be included in all major launches (not every sprint). So, without further ado -

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⚠️ Code Red: Inadvertent AI-12 dashcam remote factory reset

by Rachel Cheyfitz, Product Marketing

Partner messaging

On Sunday April 17 th, 2022, a remote factory reset command was inadvertently sent from the North American Surfsight cloud to 31,536 of our partners’ devices. We are sharing an internal document with you explaining the details of this

⚠️ Code Red: Inadvertent AI-12 dashcam remote factory reset

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⚠️ Code Red: timeline sometimes not available in Surfsight Geotab add-in ⚠️

by Daniel Sanchez, Technical Support Agent

We are experiencing an intermittent availability of the timeline functionality within the Surfsight Geotab add-in (the timeline is sometimes unavailable). Our team is currently working to restore the service. We apologize for any

⚠️ Code Red: timeline sometimes not available in Surfsight Geotab add-in ⚠️

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Errors on different API calls – Surfsight API – resolved

by Daniel Sanchez, Technical Support Agent

We are happy to inform you that the issue “Errors on different API calls“ has been resolved. We appreciate your patience and apologize for the temporary inconvenience.

Errors on different API calls – Surfsight API – resolved

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⚠️ Code Red: timeline sometimes not available in Surfsight Geotab add-in ⚠️

by Daniel Sanchez, Technical Support Agent

We are experiencing an intermittent availability of the timeline functionality within the Surfsight Geotab add-in (the timeline is sometimes unavailable). Our team is currently working to restore the service. We apologize for any

⚠️ Code Red: timeline sometimes not available in Surfsight Geotab add-in ⚠️

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⚠️ Code Red: errors on different API calls - Surfsight API ⚠️

by Daniel Sanchez, Technical Support Agent

We are experiencing a service outage with the Surfsight API. Our team is currently working to restore the service. We apologize for any inconvenience.

⚠️ Code Red: errors on different API calls - Surfsight API ⚠️

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⚠️ Code Red: errors on different API calls - Surfsight API ⚠️

by Daniel Sanchez, Technical Support Agent

We are experiencing a service outage with the Surfsight API. Our team is currently working to restore the service. We apologize for any inconvenience. The next update will be in two hours.

⚠️ Code Red: errors on different API calls - Surfsight API ⚠️

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⚠️ Code Red: timeline sometimes not available in Surfsight Geotab add-in ⚠️

by Daniel Sanchez, Technical Support Agent

We are experiencing an intermittent availability of the timeline functionality within the Surfsight Geotab add-in (the timeline is sometimes unavailable). Our team is currently working to restore the service. We apologize for any

⚠️ Code Red: timeline sometimes not available in Surfsight Geotab add-in ⚠️

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📹 Reminder: aux cams messaging is updated 📹

by Rachel Cheyfitz, Leading product marketing and documentation at Lytx for Surfsight offerings

DEAR FRONT-OFFICE FRIENDS! This is a reminder. We’ve put together messaging for you that you can use when managing discussions with partners around aux camera plans. Please be sure to keep the messaging document internal and only use it to