Surfsight Internal Updates

Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

⚠️ Code Red: GPS messages sent via Webhook are missing the time element⚠️

by Dror Tesler, Senior Support Engineer
We are currently experiencing a service outage that is affecting Webhook API calls. Impact: GPS messages in Webhook calls are missing the time element. Regions affected: US and EU cloud. Our team is actively working to resolve the
Support
Code Red

Firmware 3.14 is rolling out!

by Ben Goldfarb
New release
Hardware and firmware updates
Firmware Update 3.14 is rolling out The latest firmware update, 3.14, for the AI-12 dashcam, is rolling out.  What’s included: Yawn Detection Auxiliary Camera Connection/Disconnection Alerts Enhanced the Telemetry API Standby Window
Firmware 3.14 is rolling out!

Code Red: High Volume in API errors⚠️– RESOLVED

by Mauricio Niebles, TS3
Support
Code Red
We are happy to inform you that the issue “High volume of API errors” has been resolved. Please find further details below. Duration of the service outage: The issue had a duration of 1H 16 mins. Impact of the service outage: High volume
Code Red: High Volume in API errors⚠️– RESOLVED

⚠️ Code Red: High Volume in API errors.⚠️

by Mauricio Niebles, TS3
Support
Code Red
We are experiencing a service outage: High volume of API errors, Please find further details below. Impact of the service outage: We are currently experiencing a high volume of API errors. Partners impacted by the service outage: US
⚠️ Code Red: High Volume in API errors.⚠️

C10-2024 is out! 🚀

by Ben Goldfarb
New release
C10-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! Standby Window Extension to Improve Data Capture This extension of up to 24 hours provides fleet managers with greater flexibility in configuring the
C10-2024 is out! 🚀

Firmware 3.13 is rolling out!

by Ben Goldfarb
New release
Hardware and firmware updates
Firmware Update 3.13 is rolling out The latest firmware update, 3.13, for the AI-12 dashcam is rolling out.  What’s included: Power loss file protection Increase privacy with watermarks Hotspot control The limited-release phase of the
Firmware 3.13 is rolling out!

C9-2024 is out! 🚀

by Ben Goldfarb
New release
C9-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! Asynchronous Recording Downloads​ You can now download recordings in the background while continuing your work. This feature allows for efficient
C9-2024 is out! 🚀

Code Red reduced to Service Impact: intermittent live streaming issues still persist (US cloud only) – RESOLVED (09/10/2024, 06:00 p.m. UTC)

by Daniel Sanchez, Technical support agent
We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below. Duration of
Support
Code Red

Code Red reduced to Service Impact: Intermittent Live streaming issues still persist (The Surfsight portal does not load dashcams, Surfsight API calls return errors, are back to normal). US cloud only – UPDATED 2:05 PM PST

by Perla Perez
The team monitoring still shows the below items as resolved. It is not possible to stream live video. The Surfsight partner portal does not load. Some online dashcams are reporting being offline. The team continues working on an
Support
Code Red