Surfsight Internal Updates

Surfsight Internal Updates

drivecam.sharepoint.com/sites/Surfsight

Firmware 3.13 is rolling out!

by Ben Goldfarb
New release
Hardware and firmware updates
Firmware Update 3.13 is rolling out The latest firmware update, 3.13, for the AI-12 dashcam is rolling out.  What’s included: Power loss file protection Increase privacy with watermarks Hotspot control The limited-release phase of the
Firmware 3.13 is rolling out!

C9-2024 is out! 🚀

by Ben Goldfarb
New release
C9-2024 is out! 🚀 What’s included this time around? What’s new? Check it out! Asynchronous Recording Downloads​ You can now download recordings in the background while continuing your work. This feature allows for efficient
C9-2024 is out! 🚀

Code Red reduced to Service Impact: intermittent live streaming issues still persist (US cloud only) – RESOLVED (09/10/2024, 06:00 p.m. UTC)

by Daniel Sanchez, Technical support agent
We are happy to inform you that yesterday's issues that were yet to be resolved (i.e., intermittent live-streaming issues) have been resolved. All other issues had previously been resolved. Please find further details below. Duration of
Support
Code Red

Code Red reduced to Service Impact: Intermittent Live streaming issues still persist (The Surfsight portal does not load dashcams, Surfsight API calls return errors, are back to normal). US cloud only – UPDATED 2:05 PM PST

by Perla Perez
The team monitoring still shows the below items as resolved. It is not possible to stream live video. The Surfsight partner portal does not load. Some online dashcams are reporting being offline. The team continues working on an
Support
Code Red