Surfsight Internal Updates

🖨️ Draft version: E20/21-2022 🖨️

by Rachel Gottesman, Technical Writer
New release
GTM
The draft version of E20/21 release notes is here! Take a look. Read all about this release’s new features, enhancements, and the bugs we fixed in the draft release notes. For more information E20/21 slides, including next planned sprints,

⚠️ Code Red: Cameras not displaying in Surfsight Portal - Surfsight Portal ⚠️

by Jerry Gomez, Technical Support
Support
Code Red
We’re experiencing a service outage with the Surfsight portal. Our team is currently working to restore the service. We apologize for any inconvenience. Next Update will be in 2 hours This notice was delivered to internal employees only.

🖨️ Draft version: E3-Q3-Y22 🖨️

by Rachel Gottesman, Technical Writer
New release
GTM
The draft version of E3-Q3-Y22 release notes is here! Take a look. Note the new naming convention we will be using moving forward. Read all about this release new features, enhancements, and the bugs we fixed in the draft release notes. For

WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected – RESOLVED

by Daniel Sanchez, Technical support agent
Support
Code Red
We are happy to inform you that the issue whereby WebRTC was working intermittently and could affect live streaming and recording streaming via the Surfsight portal and via API has been resolved. We appreciate your patience and apologize

⚠️ Code Red: WebRTC works intermittently - Live streaming and recording streaming via the Surfsight portal and via API may be affected ⚠️

by Daniel Sanchez, Technical support agent
Support
Code Red
We are experiencing an intermittent service outage. WebRTC works intermittently. Live streaming and recording streaming via the Surfsight portal and via API may be affected. Our team is currently working to restore the service. We apologize

🖨️ Draft version: E16/E17-22 🖨️

by Nadav Bahat, Product Marketing Manager
New release
GTM
The draft version of E16/17-22 release notes is here! Take a look. Read all about this release new features, enhancements, and the bugs we fixed in the draft release notes. For more information E16/17-22 slides, including next planned

⚠️ Resolved - Code Red: Internal Only - OrderNow data profile is applied to all US cloud attached devices ⚠️

by Victor Garcia
Support
Code Red
We are happy to inform you that the data profiles have been restored. Initial reporting came through at 9:02 am PT, and critical escalation to engineering was created at 9:06PT today, the issue was resolved at 12:31 PM PT. This notice is

⚠️ Code Red: Internal Only - OrderNow data profile is applied to all US cloud attached devices ⚠️

by Victor Garcia
Support
Code Red
We’re experiencing a service outage with OrderNow data profile is applied to all US cloud attached devices. Initial reporting came through at 9:02 am PT, and critical escalation to engineering was created at 9:06PT today. Geotab OrderNow

⚠️ Code Red: Internal Only - OrderNow data profile is applied to all US cloud attached devices ⚠️

by Victor Garcia
Support
Code Red
We’re experiencing a service outage with OrderNow data profile is applied to all US cloud attached devices. Initial reporting came through at 9:02 am PT, and critical escalation to engineering was created at 9:06PT today. Geotab OrderNow